Remote Salesforce ITSM Architect: Lead Design & Integration

Milestone Technologies, Inc.

Dublin (CA)

Remote

USD 124,000 - 138,000

Full time

3 days ago

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Job summary

Milestone Technologies, Inc. is seeking a Salesforce Technical Architect for a 12-month W2 contract. The role focuses on ITSM architecture, Data 360, and HR Service Delivery, with onshore/offshore guidance and a senior technical voice for clients.

Remote within EST or Central time zones preferred. Requires 8+ years Salesforce implementation experience and two full lifecycle Service Cloud projects; MuleSoft integration and DevOps tooling experience are essential.

Qualifications

8+ years of Salesforce implementation experience, including 4+ years as a technical or solution architect.
Proven experience architecting at least two full lifecycle Service Cloud implementations.
Integration architecture with MuleSoft or similar middleware, APIs, and event-driven patterns.
Experience planning and running data migrations with large data volumes.
Experience leading distributed onshore and offshore delivery teams.
Salesforce architecture and best practices, including governor limits and Flow versus Apex and LWC.
Experience Cloud, including self-service portals for customers and employees.
Sharing and visibility, identity (SSO, OAuth), and platform security.
Salesforce DevOps and release management tooling, such as DevOps Center, Copado, or Gearset.
Strong analytical and problem-solving skills.
Exceptional communication, including explaining trade-offs to executives and business users.
Comfortable making and defending design decisions, and revising them when the evidence changes.

Responsibilities

Own end-to-end solution architecture: scalability, security, performance, and post-go-live support.
Translate requirements into technical design, and document the key decisions and trade-offs.
Feed reusable patterns and lessons learned back into Milestone's Salesforce practice.
Design the core ITSM modules on Agentforce IT Service first: catalog and response fulfillment, incident, problem, change, knowledge, CMDB, and SLAs.
Architect Data 360: ingestion, harmonization, identity resolution, unification, and activation.
Layer Agentforce agents, topics, and actions over the modules and data, with guardrails and testing.
Extend the platform to HR Service Delivery on the same foundation.
Govern integration architecture on MuleSoft or other middleware, by API, event, or batch pattern.
Own the data model, migration approach, and large-data-volume design, including data quality.
Lead design workshops with client IT and business leadership to derive requirements.