Senior Salesforce Project Manager – Service Cloud Lead

TechDigital Group; Seattle (WA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading technology firm in Seattle is seeking an experienced Project Manager with expertise in Salesforce Service Cloud. The role involves defining project scope, managing timelines, and leading cross-functional teams. Candidates should have a minimum of 10 years of Salesforce experience, prove their leadership skills, and possess a strong understanding of Agile methodologies. A bachelor's degree in computer science or a related field is required, and PMP certification is a plus.

Qualifications

• Minimum 10+ years of Salesforce experience.
• Experience managing service cloud projects specifically Service cloud Voice features.
• Strong understanding of Salesforce platform and its functionalities.

Responsibilities

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop full-scale project plans and communication documents.
• Effectively communicate project expectations to team members.

Skills

Salesforce experience

Leadership skills

Agile methodologies

Interpersonal skills

Analytical abilities

Education

Bachelor's degree in computer science or related field

PMP certification

Tools

Salesforce Service Cloud

Project management tools

Job description

A leading technology firm in Seattle is seeking an experienced Project Manager with expertise in Salesforce Service Cloud. The role involves defining project scope, managing timelines, and leading cross-functional teams. Candidates should have a minimum of 10 years of Salesforce experience, prove their leadership skills, and possess a strong understanding of Agile methodologies. A bachelor's degree in computer science or a related field is required, and PMP certification is a plus.