Senior Salesforce Delivery Lead – Client-Facing Projects

Neocol; United States; On-site; USD 130,000 - 180,000; Full time

Job summary

Neocol is seeking a Sr. Project Manager to lead Salesforce engagements for enterprise clients. You’ll be the face of Neocol, shaping client expectations, guiding delivery, managing risk, and ensuring successful outcomes. This consulting role requires travel as our client base grows.

You will coordinate with client PMs, own scope, schedule and budget, mentor junior staff, and help develop delivery standards. Strong communication and a blend of waterfall and agile methods are essential.

Qualifications

• 7+ years of Project Management experience delivering Salesforce projects in a consultant capacity.
• A consulting mindset - you're energized by being in front of clients and managing risk and issues directly with them, not just tracking and reporting on them
• Strong understanding of B2B and B2C customer lifecycles inclusive of contract, quote, order and billing, data migrations, and integrations,
• Familiarity with technical solutions utilizing both waterfall and agile methodologies
• Comfortable with maintaining high utilization (targeting 85%) across multiple fast-paced projects, typically 1-3 at a time depending on account size
• Strong written, verbal and presentation communication skills

Responsibilities

• Coordinate with Client PM to own scope, schedule, budget and manage client communications and with Neocol team resources accordingly
• Own the overall delivery of engagements and ensure all team members are accountable for their individual roles and deliverables.
• Proactively identify, manage through, and elevate project risks and issues to internal and external executive team members, as needed.
• Identify and address project scope issues and manage the customer through the process of issue resolution, change order, or other processes.
• Provide feedback, leadership, and direction to individual team members within each engagement.
• Work with fellow Neocol Project Managers and delivery teams to share resources across projects and maintain forecasts
• Serve as the main point of contact for client stakeholders throughout the project lifecycle.
• Plans, organizes, and coordinates discovery sessions and requirements gathering workshops ensuring the right participants are 'in the room'.
• Build and maintain strong client relationships, exceeding expectations and ensuring satisfaction.
• Manage stakeholder expectations and communicate project status, risks, and issues effectively.
• Support clients through change management and user adoption initiatives.
• Serve as a contributing member of the Customer Success practice and mentor other Project Managers across Neocol.
• Contribute to the development of engagement and project standards, best practices, templates, and other artifacts to establish Neocol's reputation and performance in customer success.
• Support and contribute to company and practice "all hands", training, and other events and sessions to further the development of our sales and delivery practitioners at Neocol.

Skills

Project Management

Salesforce

Consulting mindset

Waterfall & Agile

Client communications

Risk management

Education

PMP certification

Scrum Master certification

Tools

JIRA

Smartsheet

Slack

Google Workspace

Job description

Neocol is seeking a Sr. Project Manager to lead Salesforce engagements for enterprise clients. You’ll be the face of Neocol, shaping client expectations, guiding delivery, managing risk, and ensuring successful outcomes. This consulting role requires travel as our client base grows.

You will coordinate with client PMs, own scope, schedule and budget, mentor junior staff, and help develop delivery standards. Strong communication and a blend of waterfall and agile methods are essential.