Remote Senior Salesforce CRM Administrator

Vibrant Emotional Health; United States; Remote; USD 75,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K available

Disability and life insurance

Pre-tax FSA

Job summary

Vibrant Emotional Health is seeking a Senior Salesforce Administrator to join the IT team. Reporting to the CRM Manager, you will maintain the CRM, manage updates, build reports and dashboards, and ensure data security in a fully remote environment.

This role requires 5+ years of Salesforce admin experience, strong CRM fundamentals, and hands-on experience with integrations, REST APIs, and documentation. Certification in Salesforce Admin II, Service Cloud, or Business Analysis is a plus, with

Qualifications

• Bachelor's degree and 5+ years as an advanced Salesforce Administrator.
• Strong understanding of CRM fundamentals and advanced features.
• Experience with contact center CRM integrations and database management.
• Hands-on CRM implementation, administration, maintenance, and optimization with a leading CRM (e.g., Salesforce).
• Certification in Salesforce Administration II, Service Cloud, and Business Analysis is a plus.

Responsibilities

• Analyze business requirements and recommend CRM improvements.
• Provide guidance and training to users on system configuration and enhancements.
• Collaborate with engineers and management to communicate complex ideas.
• Maintain CRM with updates, reports, dashboards, and security.
• Collaborate with vendors and integrators on solution delivery.
• Prepare end-user documentation and technical specifications.

Skills

Salesforce

Salesforce integration

REST APIs

Technical documentation

Salesforce Flow

Problem solving

Education

Bachelor's degree

Salesforce Administration II

Tools

Salesforce

Job description

Vibrant Emotional Health is seeking a Senior Salesforce Administrator to join the IT team. Reporting to the CRM Manager, you will maintain the CRM, manage updates, build reports and dashboards, and ensure data security in a fully remote environment.

This role requires 5+ years of Salesforce admin experience, strong CRM fundamentals, and hands-on experience with integrations, REST APIs, and documentation. Certification in Salesforce Admin II, Service Cloud, or Business Analysis is a plus, with