Senior Salesforce Consultant — Remote Solution Lead

TTEC Digital; Austin, Northern (TX, KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

Tax-advantaged health care accounts

Paid time off (PTO) and wellness time

Job summary

TTEC Digital is seeking a Senior Salesforce Consultant to translate complex client business needs into scalable Salesforce solutions and lead functional delivery across key project workstreams. This role works directly with client stakeholders to understand processes, define future-state solutions, and guide them from discovery to deployment.

The Senior Consultant bridges client and delivery teams, partnering with Solution Architects, Business Analysts, Developers, and Project Managers.

Qualifications

• B.S. in Business, Information Systems, Computer Science, Engineering, or equivalent experience.
• 4+ years of technology consulting, CRM, business transformation, or Salesforce implementation experience.
• Demonstrated experience leading a functional or business workstream through multiple phases of a technology implementation.
• Strong knowledge of Salesforce and experience delivering solutions using Salesforce platform capabilities.

Responsibilities

• Lead functional workstreams across discovery, design, implementation, testing, and deployment.
• Facilitate discovery sessions and workshops with business leaders, subject matter experts, and end users.
• Assess current-state business processes and define scalable future-state processes using Salesforce capabilities.
• Translate business requirements into functional requirements, user stories, process flows, and solution designs.
• Design Salesforce solutions across Service Cloud, Sales Cloud, Experience Cloud, and other platform capabilities.
• Lead client solution reviews, demonstrations, and design validation sessions.
• Configure Salesforce capabilities including Flow, objects, fields, security, reports, dashboards, and other declarative functionality.
• Lead or support UAT planning, test-script development, defect triage, user training, and release readiness.

Skills

Salesforce

Stakeholder management

Agile

UAT planning

Mentoring

Requirements workshops

Solution design

Communication

Education

B.S. in related field

Tools

Salesforce Platform

Job description

TTEC Digital is seeking a Senior Salesforce Consultant to translate complex client business needs into scalable Salesforce solutions and lead functional delivery across key project workstreams. This role works directly with client stakeholders to understand processes, define future-state solutions, and guide them from discovery to deployment.

The Senior Consultant bridges client and delivery teams, partnering with Solution Architects, Business Analysts, Developers, and Project Managers.