Senior Salesforce & Compliance Analyst

Royal Caribbean Cruises Ltd; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Royal Caribbean Group in Miami, Florida seeks an Analyst, Senior Compliance to join the Risk Management Team. This full-time role focuses on analytic and administrative activities across Crew Medical, PEME, and related processes, with primary ownership of the Salesforce Platform and Riskonnect.

You will configure, maintain, and optimize Salesforce to support risk management workflows, generate reports and dashboards, and collaborate with ship medical teams and PEME providers.

Qualifications

• Salesforce Certified Administrator (ADM-201) required or strongly preferred.
• One to three years of related analysis and/or Salesforce administration experience or an appropriate combination of education and experience.
• Salesforce Administrator experience supporting business users in a production environment strongly preferred.
• Able to interact effectively with various levels of management and handle multiple priorities/tasks.
• Self-motivated, adaptive, proactive, quick learner, and works well with others with minimum supervision, in a fast paced dynamic environment.

Responsibilities

• Responsible for the primary administration of Salesforce and Riskonnect platforms.
• Configure and optimize Salesforce objects, fields, layouts, validation rules, and flows to improve efficiency and compliance.
• Develop and maintain Salesforce-based reports and dashboards for Risk Management and Medical Operations.
• Collaborate with ship medical teams and PEME/provider community on process improvements and issue resolution.
• Document, audit, and communicate findings to management; escalate trends and anomalies as needed.

Skills

Salesforce Admin

Data analysis

Stakeholder comms

Problem solving

Education

Salesforce Administrator certification (ADM-201)

Tools

Salesforce

Power BI

Job description

Royal Caribbean Group in Miami, Florida seeks an Analyst, Senior Compliance to join the Risk Management Team. This full-time role focuses on analytic and administrative activities across Crew Medical, PEME, and related processes, with primary ownership of the Salesforce Platform and Riskonnect.

You will configure, maintain, and optimize Salesforce to support risk management workflows, generate reports and dashboards, and collaborate with ship medical teams and PEME providers.