Analyst, Senior Compliance

Royal Caribbean Cruises Ltd; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Royal Caribbean Group in Miami, Florida seeks an Analyst, Senior Compliance to join the Risk Management Team. This full-time role focuses on analytic and administrative activities across Crew Medical, PEME, and related processes, with primary ownership of the Salesforce Platform and Riskonnect.

You will configure, maintain, and optimize Salesforce to support risk management workflows, generate reports and dashboards, and collaborate with ship medical teams and PEME providers.

Qualifications

• Salesforce Certified Administrator (ADM-201) required or strongly preferred.
• One to three years of related analysis and/or Salesforce administration experience or an appropriate combination of education and experience.
• Salesforce Administrator experience supporting business users in a production environment strongly preferred.
• Able to interact effectively with various levels of management and handle multiple priorities/tasks.
• Self-motivated, adaptive, proactive, quick learner, and works well with others with minimum supervision, in a fast paced dynamic environment.

Responsibilities

• Responsible for the primary administration of Salesforce and Riskonnect platforms.
• Configure and optimize Salesforce objects, fields, layouts, validation rules, and flows to improve efficiency and compliance.
• Develop and maintain Salesforce-based reports and dashboards for Risk Management and Medical Operations.
• Collaborate with ship medical teams and PEME/provider community on process improvements and issue resolution.
• Document, audit, and communicate findings to management; escalate trends and anomalies as needed.

Skills

Salesforce Admin

Data analysis

Stakeholder comms

Problem solving

Education

Salesforce Administrator certification (ADM-201)

Tools

Salesforce

Power BI

Job description

Select how often (in days) to receive an alert:

Analyst, Senior Compliance

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offera competitivecompensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be thevacation-industryleader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people.Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group'sRisk Management Teamhas an exciting career opportunity for a full timeAnalyst, Senior Compliancereporting to theAVP, Crew Medical and Pre-Employment Health Screening.

The position is onsite and based in Miami, Florida.

The position is also not eligible for work authorization sponsorship.

Position Summary:

This position performs analytic and administrative activities focused on key Risk Management initiatives andparticipatesin theassessment,development, andimplementation of the Risk Management organization’s (Crew Medical, Crew and Guest Claims, Litigation, Injury Prevention, Insurance & Claims Finance) strategy.

Specifically, this positionis responsible fortheprimary administration and ongoing ownership of the Salesforce Platform, Riskonnect, and administration of the Riskonnect environment in conjunction with the needs of the Crew Wellness Program, Pre-Employment Medical Examination, and Shoreside Referral processes. This position willconfigure, maintain, and optimize Salesforce to support Risk Management businessprocesses,as well as serve as liaison with the ship medical teams and our globalapproved PEME/Crew Medical provider community withSalesforce-related process improvements, system enhancements, issue resolution, and user enablement. Furthermore, this position willbe responsible forSalesforce-based reports and dashboardsforthe Risk Management and Medical Operations departments on a weekly, monthly, and as needed basis andutilizeSalesforce and enterprise analytics tools (e.g., Power BI)to retrieve and analyze data.

Essential Duties and Responsibilities:

Conducts research and analytical studies, preparing reports that include program compliance, comparative data, and informational datausing Salesforce reporting and dashboardsto support findings.

• Trains operational groups within the department to ensureRiskonnectisused accurately and completely and provides tools to help them manage their business.
• Prepares continual analysis of the Crew Wellness, PEME, and Crew Medical Referral programs and follows up with the fleet, Medical Operations team, and/or our global provider community to remedy any identified issuesthrough system configuration, automation, or data corrections within Salesforce.
• Designs, configures, andmaintainsSalesforce solutions (objects, fields, page layouts, record types, validation rules, and flows) to drive departmental efficiency, compliance, and safety outcomes.
• Evaluate and manage various levels of compliance with program requirements, while working in conjunction with third party vendors as needed,including coordination with ITandSalesforce support partnersfor enhancements and issue resolution
• Documenting, evaluating, and auditing overall ship medical team and/or provider responsiveness and communicatesfindingsto management. ProvidesSalesforce-based analytics and insightsto management for distribution and follow up internally and externally. Escalates trends and anomalies.
• Acts as first-level Salesforce system administrator forRiskonnectusers, including:
• User setup, roles, profiles, and permission sets
• Data quality monitoring and remediation
• Support intake, troubleshooting, and enhancement backlog management
• Testing and deployment coordination across environments (sandbox and production)
• Prepares departmental presentations and other special projects as assigned.
• Performs other duties asrequired. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees willbe requiredto perform any other job-related duties assigned by their supervisor or management.

Education, Experience, Knowledge & Skills:

• Salesforce Certified Administrator (ADM-201)requiredor strongly preferred.
• One to three years of related analysisand/or Salesforce administration experienceoran appropriate combinationof education and experience.
• Salesforce Administrator experience supporting business users in a production environment strongly preferred
• Able to interact effectively with various levels of management and handle multiple priorities/tasks
• Able to recognize the existence of problems or potential problems anddetermineif further research is needed or if assistance isrequired
• Self-motivated, adaptive, proactive, quick learner, and works well with others with minimum supervision, in afast paceddynamic environment
• Strong technical, analytic, problem solving and communication skills (both written and verbal)
• Strong attention to detail, yetmaintaina big-picture point of view
• Strong Salesforce platform skills, including Flow Builder, reports and dashboards, declarative automation, and data management tools (e.g., Data Loader)..
• A positive attitude and proactive engagement inowning and continuously improving the Salesforce user experience
• Self-starter with a "jump in mentality" to solve problems and provide essential
• Proactivelylooksfor process improvement opportunities withindepartment. Understands and uses system solutions to drive department efficiencies and improve safety. Develops andmaintainsanalytical tools to find efficiencies andidentifyopportunities for process improvement.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We knowthere'sa lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer anyadditionalquestions. Thank you again for your interest in Royal Caribbean Group.We'llhope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassmenton the basis ofrace, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Groupand each of its subsidiaries prohibit and will not tolerate discrimination or harassment.