Senior Salesforce & CCaaS Engineer (Contract, Remote)

GuruLink; Nashville (TN); Remote; USD 138,000 - 207,000; Full time

Job summary

GuruLink is seeking a hands-on technical leader to own the Salesforce-CCaaS integration for a remote contract engagement (4–6 months). You will represent engineering in vendor discussions, design the integration architecture, and drive the migration plan with internal leadership maintaining ownership.

You will work closely with clinical stakeholders to ensure secure, scalable data flows, delivery of cutover and rollback steps, and maintainable documentation for a smooth handoff to the internal

Qualifications

• 7+ years of hands-on software development in agile environments.
• Experience integrating a CCaaS or CTI with Salesforce.
• Experience migrating contact center platforms or major re-platforms.
• Ability to discuss architecture with vendors and identify gaps.
• Translate business requirements into technical designs with non-technical stakeholders.
• Salesforce ecosystem depth: Lightning, Apex, LWC, SOQL, APIs, with SDLC and Git.
• Experience with Omni-Channel, Service Cloud Voice, and Open CTI integration.
• Healthcare tech delivery: HIPAA/HITRUST compliance and PHI handling.

Responsibilities

• Serve as engineering's technical representative in CCaaS architecture review and implementation planning.
• Design and build the Salesforce-CCaaS integration (screen pop, click-to-dial, agent state, data write-back).
• Lead CCaaS migration and cutover planning (routing parity, IVR, skills-based routing).
• Build integrations to third-party in-call services over SIP and API with data transfer.
• Ensure telephony, routing, and reporting data flows to Salesforce and analytics teams.
• Deliver exit artifacts: handoff to Infrastructure, migration runbook, and knowledge-transfer sessions.

Skills

Salesforce CRM

CCaaS integration

CCaaS migration

Vendor engagement

Technical design

Git

Omni-Channel

Service Cloud Voice

HIPAA compliance

CTI integration

Education

Bachelor's degree in CS/Engineering

Job description

GuruLink is seeking a hands-on technical leader to own the Salesforce-CCaaS integration for a remote contract engagement (4–6 months). You will represent engineering in vendor discussions, design the integration architecture, and drive the migration plan with internal leadership maintaining ownership.

You will work closely with clinical stakeholders to ensure secure, scalable data flows, delivery of cutover and rollback steps, and maintainable documentation for a smooth handoff to the internal