Senior Salesforce & Business Systems Analyst

Cengage Group; Omaha (NE); Remote; USD 88,000 - 115,000; Full time

Job summary

Cengage Group in the United States seeks a Senior Business Systems Analyst to partner with business leaders and cross-functional teams to translate strategic goals into scalable Salesforce solutions. You will drive discovery, write acceptance criteria, and help shape GTM workflows while supporting Go-to-Market initiatives.

Ideal candidates bring 10+ years in business systems analysis, strong communication, and experience with Salesforce Sales Cloud, Jira, and Agile delivery, with a focus on data

Qualifications

• Bachelor's degree in business or related field or equivalent professional experience.
• Over 10 years of experience as a Business Systems Analyst/Business Analyst/Systems Analyst.
• Practical experience supporting Salesforce Sales Cloud and related business applications.
• Experience collaborating with Sales, Marketing, Customer Success, Finance and CRM teams.
• Strong business process analysis and process improvement skills.
• Experience gathering, documenting, and managing business and functional requirements.
• Experience working within Agile delivery teams.
• Excellent communication, facilitation, and collaborator management skills.
• Familiarity with Jira, Confluence, Visio, and Smartsheet.

Responsibilities

• Build positive relationships with business leaders and cross-functional teams to understand strategic goals, operational challenges, and business needs.
• Facilitate discovery sessions and requirements workshops to find opportunities for process improvements and system enhancements.
• Convert business needs into functional requirements, user stories, process documentation, data flow diagrams, business process maps, data mapping specifications, and acceptance criteria.
• Serve as the primary liaison between business collaborators and technical teams throughout the project lifecycle.
• Analyze current business processes and build scalable, future-state workflows that streamline operations, improve data quality, and reduce manual effort.
• Partner with Salesforce Administrators, Developers, Architects, Product teams, and Project Managers to implement and improve Salesforce solutions supporting Go-to-Market (GTM) processes.
• Support improvements across Salesforce Sales Cloud, including automation, workflows, security, reporting, and data management.
• Evaluate solution options by balancing business requirements, user experience, scalability, and long-term maintainability.
• Develop and maintain documentation for essential GTM business workflows and Salesforce functionality.
• Write user stories with clear acceptance criteria and support testing, user acceptance testing (UAT), defect management, and production releases.
• Identify and recommend opportunities to automate manual processes, simplify workflows, improve user adoption, enhance operational efficiency, and standardize business processes through governance.

Skills

Business process analysis

Agile delivery

Communication

Collaborator management

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

Visio

Smartsheet

Job description

Cengage Group in the United States seeks a Senior Business Systems Analyst to partner with business leaders and cross-functional teams to translate strategic goals into scalable Salesforce solutions. You will drive discovery, write acceptance criteria, and help shape GTM workflows while supporting Go-to-Market initiatives.

Ideal candidates bring 10+ years in business systems analysis, strong communication, and experience with Salesforce Sales Cloud, Jira, and Agile delivery, with a focus on data