Sr Business System Analyst (Remote)

Cengage; Kentucky; On-site; USD 89,000 - 115,000; Full time

Job summary

Cengage is seeking a Senior Business Systems Analyst to collaborate across Sales, Marketing, Customer Success, Finance, and Technology. You will design scalable Salesforce solutions that boost efficiency and user experience throughout the lead-to-cash lifecycle, aligning business needs with technical capability.

Role involves discovering requirements, writing clear user stories, and partnering with admins, developers, and product teams to implement GTM processes.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 10+ years of experience as a Business Systems Analyst, Business Analyst, or Systems Analyst.
• Experience supporting Salesforce Sales Cloud and related business applications.

Responsibilities

• Build relationships with business leaders and cross-functional teams to understand goals and needs.
• Lead discovery sessions and requirements workshops for process improvements and system enhancements.
• Translate business needs into functional requirements, user stories, process maps, data mappings, and acceptance criteria.
• Serve as liaison between business and technical teams across the project lifecycle.
• Analyze current processes and design scalable future-state workflows to improve data quality and reduce manual effort.
• Collaborate with Salesforce Admins, Developers, Architects, Product teams, and Project Managers to support GTM processes.
• Support improvements across Salesforce Sales Cloud including automation, workflows, security, reporting, and data management.
• Evaluate solution options balancing requirements, UX, scalability, and long-term maintainability.
• Develop and maintain documentation for GTM workflows and Salesforce functionality.
• Write user stories with acceptance criteria and support UAT, defect management, and releases.
• Identify opportunities to automate and standardize processes through governance.

Skills

Salesforce Sales Cloud

Salesforce CRM

Business systems analysis

Agile delivery

Requirements gathering

Process improvement

Communication

Jira

Confluence

Visio

Smartsheet

Education

Bachelor's degree in business, Information Systems, Computer Science, or related field

Tools

Jira

Confluence

Visio

Smartsheet

Job description

We believe in the power and joy of learning
At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values inclusion, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.
We are seeking a Senior Business Systems Analyst to collaborate with team members from Sales, Marketing, Customer Success, Finance, and Technology. You will develop scalable business processes and Salesforce solutions that enhance efficiency, support growth, and improve the experience for our internal users.
This role is perfect for someone who enjoys tackling complex business challenges, converting business needs into technical solutions, and promoting ongoing enhancement throughout the lead-to-cash lifecycle.

What You'll Do Here

• Build positive relationships with business leaders and cross-functional teams to understand strategic goals, operational challenges, and business needs.
• Facilitate discovery sessions and requirements workshops to find opportunities for process improvements and system enhancements.
• Convert business needs into functional requirements, user stories, process documentation, data flow diagrams, business process maps, data mapping specifications, and acceptance criteria.
• Serve as the primary liaison between business collaborators and technical teams throughout the project lifecycle.
• Analyze current business processes and build scalable, future-state workflows that streamline operations, improve data quality, and reduce manual effort.
• Partner with Salesforce Administrators, Developers, Architects, Product teams, and Project Managers to implement and improve Salesforce solutions supporting Go-to-Market (GTM) processes.
• Support improvements across Salesforce Sales Cloud, including automation, workflows, security, reporting, and data management.
• Evaluate solution options by balancing business requirements, user experience, scalability, and long-term maintainability.
• Develop and maintain documentation for essential GTM business workflows and Salesforce functionality.
• Write user stories with clear acceptance criteria and support testing, user acceptance testing (UAT), defect management, and production releases.
• Identify and recommend opportunities to automate manual processes, simplify workflows, improve user adoption, enhance operational efficiency, and standardize business processes through governance.

Skills You'll Need Here

• Bachelor's degree in business, Information Systems, Computer Science, or a related field, or equivalent professional experience.
• Over 10 years of experience working as a Business Systems Analyst, Business Analyst, or Systems Analyst.
• Practical experience providing support for Salesforce Sales Cloud and associated business applications.
• Experience collaborating with Sales, Marketing, Customer Success, Finance and CRM teams.
• Strong business process analysis and process improvement skills.
• Experience gathering, documenting, and managing business and functional requirements.
• Experience working within Agile delivery teams.
• Excellent communication, facilitation, and collaborator management skills.
• Familiarity with Jira, Confluence, Visio, and Smartsheet.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [e-mail].

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.
15% Annual: Individual Target
$88,600.00 - $115,200.00 USD