Senior Salesforce Business Analyst Strategy & Optimization

Lennox; Stone Mountain (GA); On-site; USD 76,000 - 128,100; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Job summary

Lennox in Stone Mountain is hiring a Salesforce Senior Business Analyst to define, prioritize, and deliver Salesforce capabilities that drive measurable business outcomes. In this role, you will engage closely with stakeholders, identify business problems, and deliver scalable solutions to enhance operational efficiency.

The ideal candidate will have extensive experience within Salesforce Sales and Service Clouds and proven expertise in business processes. Key responsibilities include requirement documentation, project management, and User Acceptance Testing, all aimed at optimizing internal processes.

Qualifications

• 8+ years of experience in Business Analyst/admin/project manager roles within Salesforce.
• 5+ years of hands-on experience in Salesforce Business Analysis.
• 3+ years as Salesforce administrator.

Responsibilities

• Lead workshops to identify inefficiencies in business processes.
• Create process maps and documentation for workflows.
• Lead User Acceptance Testing to validate features.

Skills

Salesforce Business Analysis

Requirement Documentation

Salesforce Administration

Organizational Skills

Education

Bachelor’s degree

Tools

Salesforce CRM

Job description

Lennox in Stone Mountain is hiring a Salesforce Senior Business Analyst to define, prioritize, and deliver Salesforce capabilities that drive measurable business outcomes. In this role, you will engage closely with stakeholders, identify business problems, and deliver scalable solutions to enhance operational efficiency.

The ideal candidate will have extensive experience within Salesforce Sales and Service Clouds and proven expertise in business processes. Key responsibilities include requirement documentation, project management, and User Acceptance Testing, all aimed at optimizing internal processes.