Senior Salesforce Analyst — Strategy & Process Excellence

Lennox International; Stone Mountain (GA); On-site; USD 121,000 - 159,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

401(k) retirement plan

Short-term disability insurance

Birthing leave (8 weeks)

bonding leave (2 weeks)

Life and long-term disability

Job summary

Lennox International is seeking a Salesforce Senior Business Analyst to define, prioritize, and deliver Salesforce capabilities that drive measurable business outcomes. This role is business-facing, not a technical admin position, and requires collaboration with stakeholders and IT teams to improve processes.

Responsibilities include discovery workshops, requirements documentation, UAT, training, KPI ownership, and platform administration across Sales and Service Clouds.

Qualifications

• 8+ years of Business Analyst / admin / project manager experience within Salesforce Sales and Service Clouds
• 5+ years of hands-on experience with Salesforce Business Analysis and requirement documentation
• 3+ years as Salesforce administrator
• Hands on knowledge and solid proficiency of Salesforce ecosystem, specifically Sales and Service Cloud
• Expertise in Salesforce CRM implementations, business process improvements, and developing configuration changes to enhance platform functionality

Responsibilities

• Lead deep-dive discovery workshops to identify inefficiencies and optimization opportunities in business processes
• Create and manage detailed user stories with acceptance criteria and associated business value
• Partner with Salesforce Admins, Developers, and Architects to ensure solution alignment and feasibility
• Lead User Acceptance Testing (UAT) to validate features meet business requirements
• Own and track business KPIs and drive them to execution and outcome realization
• Configure and manage Salesforce platform capabilities including Objects, fields, page layouts, workflows, validation rules, and automation

Skills

Salesforce knowledge

Business analysis

Requirements documentation

Stakeholder management

UAT

Training users

Education

Bachelor's degree

Salesforce Admin Certification

Salesforce Certifications

Tools

Salesforce CRM

Sales Cloud

Reports & Dashboards

Apex/Visualforce

Job description

Lennox International is seeking a Salesforce Senior Business Analyst to define, prioritize, and deliver Salesforce capabilities that drive measurable business outcomes. This role is business-facing, not a technical admin position, and requires collaboration with stakeholders and IT teams to improve processes.

Responsibilities include discovery workshops, requirements documentation, UAT, training, KPI ownership, and platform administration across Sales and Service Clouds.