Senior Salesforce Business Analyst

Insight Global; Tempe (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Insight Global is seeking a Senior Business Analyst to drive a Salesforce transformation. You will own business requirements and solution documentation, partnering with stakeholders, product teams, technical resources, and vendors to facilitate discovery sessions and define future-state processes.

The role emphasizes translating complex business needs into actionable requirements within an Agile environment and ensuring traceability and quality through verification and acceptance criteria.

Qualifications

• 7+ years of Business Analysis experience.
• BRDs, functional requirements, user stories.
• Salesforce implementation experience and certifications.
• Experience facilitating discovery and requirements sessions.

Responsibilities

• Own business requirements and solution documentation for the Salesforce transformation.
• Partner with stakeholders, product teams, and vendors to facilitate discovery sessions.
• Translate complex business needs into actionable requirements and acceptance criteria.

Skills

Business analysis

BRD writing

User stories

Facilitation

SAFe Agile

Process mapping

Stakeholder collaboration

Tools

Salesforce

Traceability matrices

Job description

Job Description

We are seeking Senior Business Analysts to support a Salesforce transformation initiative by serving as the primary owners of business requirements and solution documentation. These individuals will partner closely with business stakeholders, product teams, technical resources, and implementation vendors to facilitate discovery sessions, document future-state processes, and create clear, implementation-ready requirements. This role is ideal for someone who thrives in fast-paced Agile environments and has experience translating complex business needs into actionable solutions.

Skills and Requirements

7+ years of Business Analysis experienceExtensive business requirements authoring experience (BRDs, functional requirements, user stories)Salesforce implementation or Salesforce platform experienceHealthcare provider network management experienceExperience facilitating discovery and requirements gathering sessionsSAFe Agile experienceStrong process mapping and workflow documentation skillsExperience with provider onboarding and credentialing workflowsSalesforce certificationsExperience creating traceability matrices and acceptance criteriaHealthcare payer experienceExperience working alongside implementation partners or consulting firms

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].