Senior Salesforce Architect: Health Cloud, AI & Integrations

Jobtailor; Massachusetts; On-site; USD 140,000 - 190,000; Full time

Job summary

Jobtailor, based in Massachusetts, seeks a Senior Salesforce System Engineer to lead architecture and delivery for CRM platforms, emphasizing Health Cloud and Sales Cloud. You will own system design, security standards, and hands-on implementation in regulated environments while guiding engineers and ensuring scalable, compliant solutions.

You will collaborate with Commercial, Clinical Ops, Customer Support, Data/Integration, and IT Security to translate business needs into robust Salesforce

Qualifications

• Bachelor’s degree or equivalent combination of education and experience in a technical discipline.
• 6+ years of experience as a Senior Salesforce System Engineer or Technical Consultant.
• 3+ years working with Salesforce Health Cloud and/or Sales Cloud in regulated environments.
• 3+ years of hands-on experience with MuleSoft or a comparable iPaaS platform.
• Deep understanding of Salesforce declarative tools including Flows, Permissions, Object Model, Profiles, and Sharing Settings.
• Experience integrating Salesforce with external platforms via REST/SOAP APIs, middleware, or file loads.
• Knowledge of Apex, SOQL, Lightning Web Components, and deployment tools (e.g., Change Sets, VS Code, DevOps Center, CI/CD).
• Familiarity with Salesforce Connect, External Objects, data sync strategies, and error handling.
• Experience designing data models for B2B and B2C use cases.
• Strong working knowledge of HIPAA and data privacy standards.
• Proven track record managing cross-functional projects and workshops.
• Comfortable with Agile, Jira or Aha! for backlog/roadmap management.
• Active Salesforce certifications preferred.
• Experience in med-tech or FDA-regulated domains preferred.

Responsibilities

• Serve as technical lead and solution architect for CRM platforms.
• Own Salesforce system design, configuration standards, and technical implementation across Health Cloud, Sales Cloud, and related solutions.
• Translate business requirements into scalable, secure Salesforce solutions.
• Collaborate with multiple teams including IT Security and Compliance.
• Design data models and sharing architecture enforcing HIPAA minimum-necessary access.
• Produce technical designs and evaluate declarative-versus-code trade-offs.
• Design and implement Agentforce and AI-enabled Salesforce capabilities.
• Build advanced Flows, Apex, asynchronous processing, and Lightning Web Components.
• Review Apex and LWC work from internal engineers and external partners.
• Build and maintain Salesforce integrations with Veeva, Snowflake, and AWS using MuleSoft.
• Design integration error handling, retry/replay behavior, and reconciliation.
• Investigate and resolve cross-system data discrepancies.
• Size and sequence work with the Salesforce Product Manager.
• Deliver enhancements through sandbox, deployment automation, release docs, and change control.
• Operate within GitLab DevOps pipelines with GxP change-control evidence.
• Improve pipeline and release tooling, including automated testing and static analysis.
• Assess and remediate Salesforce seasonal-release impacts.
• Ensure adherence to HIPAA, FDA security and data-retention requirements.
• Partner with IT Security and Compliance on encryption, access controls, and audit logging.
• Lead Salesforce security reviews.
• Maintain technical documentation for data models, integrations, and configuration.
• Own platform health, scalability, technical debt, and continuous improvement.
• Serve as Tier 3 escalation point.
• Provide technical guidance to admins and engineers and onboard new team members.

Skills

Salesforce Architecture

Sales Cloud

Health Cloud

Apex & LWC

MuleSoft Integration

REST/SOAP APIs

Data Modeling

HIPAA Compliance

DevOps / GitLab

CI/CD Tools

Education

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related technical discipline

Tools

Salesforce Health Cloud

Sales Cloud

MuleSoft

VS Code

GitLab

Jira

Aha!

CI/CD Pipelines

DevOps Center / Salesforce DX

Job description

Jobtailor, based in Massachusetts, seeks a Senior Salesforce System Engineer to lead architecture and delivery for CRM platforms, emphasizing Health Cloud and Sales Cloud. You will own system design, security standards, and hands-on implementation in regulated environments while guiding engineers and ensuring scalable, compliant solutions.

You will collaborate with Commercial, Clinical Ops, Customer Support, Data/Integration, and IT Security to translate business needs into robust Salesforce