Senior Salesforce Analytics Lead - DHA Reporting

Leidos

United States

On-site

USD 87,000 - 157,000

Full time

2 days ago

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Job summary

Leidos is hiring for the GNAL-NG program, a DHA service delivering RN triage and care coordination 24/7 to MHS beneficiaries. We seek a Senior Reporting and Analytics Specialist to design, develop, and maintain enterprise reporting, dashboards, and analytics.

The role uses Salesforce CRM Analytics, Health Cloud, and Amazon Connect to provide actionable operational insights. The ideal candidate has 4–8 years of relevant experience, strong SQL and data modeling skills, and the ability to

Qualifications

Bachelor's degree and 4-8 years of relevant experience, or a master's with 2-6 years.
At least 3 years developing enterprise reports, dashboards, datasets, or BI solutions.
Experience with Salesforce CRM Analytics, Tableau, and Power BI.

Responsibilities

Design, develop, and maintain enterprise reports and dashboards.
Translate requirements into reporting specifications and metrics.
Create Salesforce reports and dashboards for patient engagement and contact center operations.
Develop reporting using Amazon Connect data (volumes, handle times, service levels).
Integrate data from Salesforce Health Cloud and other sources for consolidated reporting.
Maintain data models, data transformations, and automated refreshes.
Troubleshoot data quality issues and dashboard performance.
Collaborate with developers and system admins to resolve issues.