Junior Health Cloud Salesforce Admin - DoD/DHA Support

Leidos; United States; Remote; USD 70.000 - 126.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid leave

Retirement benefits

Zusammenfassung

Leidos is seeking a Junior Salesforce Health Cloud System Administrator to support daily administration, configuration, operation, and maintenance of an enterprise Salesforce Health Cloud environment for DoD and DHA. The role includes user management, data quality, reporting, dashboards, and integration with Amazon Connect.

You will collaborate with senior admins, developers, cybersecurity personnel, and program operations teams to ensure a secure, reliable Salesforce environment.

Qualifikationen

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical field with 2–4 years of relevant experience, or a master's with <2 years.
• Equivalent experience may be considered per Leidos policies.
• At least 1 year of hands-on Salesforce administration or configuration experience.
• Working knowledge of Salesforce administration concepts (users, profiles, permission sets, roles, objects, fields).
• Familiarity with declarative configuration tools such as Flow Builder and validation rules.
• Understanding of enterprise application support, incident management, and change processes.
• Experience troubleshooting configuration, user access, and data-related issues.
• Ability to follow procedures, document changes, and resolve routine to moderately complex issues.
• Strong analytical, troubleshooting, documentation, communication, and collaboration skills.
• Ability to work independently and with senior personnel and stakeholders.

Aufgaben

• Perform daily Salesforce administration, including user provisioning and access management.
• Execute MACs involving users, orgs, security, queues, and configurations.
• Configure and maintain Salesforce objects, fields, page layouts, and record types.
• Implement configuration changes using Flow Builder and declarative tools.
• Create and maintain Salesforce reports, dashboards, and views.
• Perform data imports/exports and data quality activities.
• Provide Tier 2 application support for access and data issues.
• Monitor application performance and integration errors.
• Escalate defects or integration failures to senior admins or Tier 3 team.
• Support integrations with Amazon Connect and other systems.
• Assist sandbox configuration, testing, and deployment of changes.
• Maintain system documentation and SOPs.
• Support user access reviews and security remediation.
• Ensure DoD/DHA cybersecurity and change-control compliance.
• Collaborate with teams to resolve issues and improve reliability.

Kenntnisse

Salesforce Admin

Flow Builder

Troubleshooting

Documentation

Collaboration

Ausbildung

Bachelor's degree in CS/IT/IS or related

Tools

Salesforce Data Loader

Salesforce Inspector

Jobbeschreibung

Leidos is seeking a Junior Salesforce Health Cloud System Administrator to support daily administration, configuration, operation, and maintenance of an enterprise Salesforce Health Cloud environment for DoD and DHA. The role includes user management, data quality, reporting, dashboards, and integration with Amazon Connect.

You will collaborate with senior admins, developers, cybersecurity personnel, and program operations teams to ensure a secure, reliable Salesforce environment.