Remote: Senior Reporting & Salesforce CRM Analytics Lead

Leidos; United States; Remote; USD 87,000 - 157,000; Full time

Job summary

Leidos is seeking a Senior Reporting and Analytics Specialist to design, develop, implement, and maintain enterprise reporting, dashboards, and analytics supporting DHA and DoD. You will work with Salesforce CRM Analytics, Health Cloud, Amazon Connect and other tools to deliver accurate insights for performance, workforce, and operations.

The role requires translating requirements into reporting specifications, maintaining data models, and ensuring security compliance; a Public Trust clearance

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Data Analytics, BI, Mathematics, Statistics, or related field with 4–8 years of experience; or Master’s with 2–6 years of experience.
• At least 3 years creating enterprise reports, dashboards, datasets, or BI solutions.
• Experience with Salesforce CRM Analytics, Tableau, Power BI, or equivalent analytics platforms.
• Experience translating requirements into reporting specifications and analytical solutions.

Responsibilities

• Design, develop, and maintain enterprise reports, dashboards, datasets, and BI solutions.
• Translate requirements into reporting specifications and standardized metrics.
• Create Salesforce reports and dashboards for patient engagement, care coordination, and contact center operations.
• Develop dashboards using Amazon Connect data for contact volumes, handle times, and agent productivity.
• Collaborate with Salesforce and AWS developers to resolve data integration and reporting issues.
• Ensure reporting solutions comply with DoD/DHA cybersecurity and privacy requirements.

Skills

Salesforce CRM Analytics

Tableau

Power BI

Amazon Connect

Data modeling

SQL

Communication

Education

Bachelor's degree in related technical discipline

Master's degree (preferred)

Tools

Salesforce CRM Analytics

Tableau

Power BI

Amazon Connect

Salesforce Health Cloud

Job description

Leidos is seeking a Senior Reporting and Analytics Specialist to design, develop, implement, and maintain enterprise reporting, dashboards, and analytics supporting DHA and DoD. You will work with Salesforce CRM Analytics, Health Cloud, Amazon Connect and other tools to deliver accurate insights for performance, workforce, and operations.

The role requires translating requirements into reporting specifications, maintaining data models, and ensuring security compliance; a Public Trust clearance