Senior Salesforce Administrator: Scale Commercial Systems

PROCEPT BioRobotics

San Jose (CA)

In loco

USD 121.000 - 142.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

PROCEPT BioRobotics is seeking a Salesforce Administrator in San Jose to translate business processes into scalable SFDC solutions. You will support Sales, Marketing, Customer Service, Quality, IT, Finance and external partners to continuously improve processes and drive Salesforce adoption.

The role requires 5+ years in SFDC administration, strong data integrity, and experience with CPQ/ARM, ERP integrations, and dashboards.

Competenze

5+ years’ experience in Salesforce administration or development.
2+ years’ experience in Sales Operations preferred.
Medical device, pharmaceutical, biotechnology, or healthcare experience preferred.
Bachelor’s Degree in business/technical field, or 5+ years of relevant work experience.
Experience in software development and enhancements, from requirements gathering through project completion; strong ability to communicate with both business and technical teams.
Comfortable working in Excel (vlookups, pivot tables, etc.)
Experience querying with SOQL is preferred.
Salesforce Admin or Advanced Admin Certification is an ideal qualification.

Mansioni

Maintain a holistic view of all business processes and users in SFDC and related integrations to understand cross functional impacts.
Act as primary point of contact for SFDC users, provide basic support including resolving errors and generating reports; proactively troubleshoot issues and elevate as needed.
Manage SFDC user on/offboarding, including optimizing access.
Maintain and update sales hierarchy and roster across applicable systems.
Ensure commercial territory alignments are accurately maintained in SFDC, properly approved and documented.
Document, maintain and improve business workflows on apps and integrations including CPQ/ARM, Field Service Lightning, Account Management, GoMeddo Scheduling, Absorb LMS, Propel PLM, QAD ERP, Ironclad CLM, ETLs, Tableau, and custom web integrations.
Partner with Pricing Operations to design, deploy and maintain accurate commercial pricing across SFDC CPQ/ARM and QAD ERP systems, including supporting documentation and financial audits.
Lead and coordinate commercial project deployments by managing the evaluation, scope, testing, timely completion of development tasks.
Collaborate with Commercial, IT, Finance and Quality teams as well as external partners to design, configure and deploy solutions.
Conduct training sessions for new features and workflows.
Assist in data management, cleanup and analysis, including preparing and analyzing datasets for internal customers.
Drive data integrity by developing reports, dashboards, and processes to continuously monitor data quality.
Document system processes and track change requests in accordance with IT compliance policies and procedures.
Contribute to various day-to-day activities and manage projects within commercial operations.
Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance.
Understand and adhere to the PROCEPT BioRobotics Quality and EHS policies.