Senior Salesforce Administrator - Hybrid

AAA - American Automobile Association; Costa Mesa (CA); Hybrid; USD 97,000 - 130,000; Full time

Job summary

An established industry player seeks a Senior Salesforce Administrator to enhance its legendary roadside assistance services. This hybrid role involves collaborating with various stakeholders to tailor Salesforce solutions, ensuring they meet operational needs. You will mentor junior administrators, maintain custom Lightning pages, and document processes while working within a supportive and innovative team. If you have a senior-level mindset and a passion for continuous improvement, this is your chance to make a significant impact in an organization that values service and growth.

Benefits

Health coverage for medical, dental, and vision

401(K) saving plan with company match

Pension

Tuition assistance

PTO for community volunteer programs

Wellness program

Employee discounts

Qualifications

• 3-5 years of experience in Salesforce Administration for large-scale organizations.
• Hands-on experience with Salesforce Field Service and core administration tools.

Responsibilities

• Collaborate with stakeholders to ensure Salesforce solutions meet operational needs.
• Build and document customizations like flows and process automations.

Skills

Salesforce Administration

Salesforce Field Service

Agile Methodologies

Process Automation

Technical Documentation

Education

Salesforce Administrator Certification

Tools

Salesforce

Salesforce Field Service Mobile Application

Job description

Senior Salesforce Administrator - Hybrid

The Roadside Assistance Salesforce Team supports AAA's core mission of delivering legendary emergency road service to our members across multiple states. This is your opportunity to join us as a Senior Salesforce Administrator and be part of a collaborative, growing team that values innovation, support, and continuous improvement.

What You’ll Do

1. Collaborate with fellow admins, business unit stakeholders, and technical partners to ensure Salesforce solutions meet the operational needs of our 24/7 roadside assistance services.
2. Work with senior business partners to gather and define business and technical requirements that align with evolving emergency road service operations.
3. Build and document customizations like flows, configuration settings, and process automations.
4. Assist our Information Systems partners with troubleshooting, diagnosing, and resolving system issues impacting performance or business operations.
5. Create and maintain custom Lightning pages for the Salesforce Field Service Mobile Application.
6. Own and execute routine admin functions including user maintenance, page layouts, workflows, Process Builder, reports/dashboards, field creation, custom settings, and permissions.
7. Create and maintain custom Experience Cloud Sites supporting dashboards, reports, Knowledge articles, calendars, and access to Field Service.
8. Maintain process documentation.
9. Mentor junior Salesforce Business Administrators, providing technical guidance and fostering a culture of learning and growth.
10. Assist with the creation of release notes supporting ongoing and regular deployments of new features and functionality to the Org.

What You’ll Need

• A senior-level mindset with the ability to recommend, direct, and implement platform best practices.
• Current Salesforce Administrator Certification.
• Hands-on experience with Salesforce Field Service, Salesforce Field Service Mobile Application, and Salesforce core administration tools.
• 3–5 years of Salesforce Administration experience supporting a large-scale org.
• Strong understanding of platform features such as workflows, approval processes, page layouts, security settings, validation rules, Experience Cloud Sites, custom Lightning Page development, and SMS integrations.
• Experience participating in Agile teams or sprint-based development environments.

#LI-SJ1

The starting pay range for this position is: $97,200.00 - $129,300.00

Additionally, for full-time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team, and personal performance.

Benefits

• Health coverage for medical, dental, and vision.
• 401(K) saving plan with company match AND Pension.
• Tuition assistance.
• PTO for community volunteer programs.
• Wellness program.
• Employee discounts.

Auto Club Enterprises is the largest federation of AAA clubs in the nation, with 14,000 employees in 21 states helping 17 million members. We value diversity and support a team capable of delivering legendary, lifetime service. We seek career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer.

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws, including the City of Los Angeles’ FCIHO, ULAC, and CFCA.