Senior Salesforce Administrator

Intelligrated; Mason (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

Intelligrated is seeking an experienced Senior Salesforce Administrator to lead a critical org standup and migration effort as part of a major CRM consolidation. You will own security, data migration, and integrations with Oracle EBS, ServiceMax, and Conga, ensuring a scalable, enterprise-ready Salesforce platform for 300–500 users.

The role requires ADM 201 certification with ADM 211 preferred, plus deep knowledge of ETL tools and ERP integrations.

Qualifications

• 7+ years of hands-on Salesforce administration experience in a mid-market or enterprise environment.
• Salesforce Administrator certification (ADM 201) required; Advanced Administrator (ADM 211) strongly preferred.
• Working knowledge of ServiceMax or comparable Salesforce-native field service packages.
• Experience with integration platforms (Dell Boomi, MuleSoft, or Informatica) connecting Salesforce to ERP systems.
• Proficiency with data migration tools (Data Loader, Dataflow, or third-party ETL tools).
• Strong understanding of Salesforce security model, sharing rules, and multi-business-unit configurations.
• Experience in manufacturing, warehouse automation, or industrial services environments.
• Familiarity with Conga document generation and DemandBase account intelligence.
• Experience with Oracle EBS integration patterns (order-to-cash, customer master, billing).
• Platform Owner certification or Salesforce CPQ experience.

Responsibilities

• Lead net-new Salesforce org standup including security model, profiles, permission sets, page layouts, record types, validation rules, and workflow automation.
• Execute data migration from sellers shared Salesforce org, including standard CRM objects and ServiceMax, Conga, DemandBase.
• Coordinate with Dell Boomi integration team to establish real-time and batch integrations between Salesforce and Oracle EBS R12.
• Deploy and configure ServiceMax in the new org, ensuring work orders, service contracts, and entitlements are operational.
• Rebuild Conga document templates for quotes, contracts, and proposals.
• Define and execute user acceptance testing with Sales, LSS, and Customer Experience stakeholders.
• Serve as primary Salesforce platform owner across the consolidated enterprise (300–500 users).
• Manage user provisioning, deprovisioning, role hierarchy, and security model.
• Administer Salesforce releases, sandbox management, and change control processes.
• Build and maintain reports, dashboards, and analytics for Sales, LSS, and executive leadership.
• Partner with the Salesforce Developer on custom development, Apex triggers, and Lightning component enhancements.
• Manage vendor relationships with Salesforce and managed package providers.
• Support future Salesforce CPQ evaluation and potential deployment.

Skills

Salesforce administration

Data migration

Security model & access control

Integration platforms

ETL tools

ServiceMax

Apex/Lightning collaboration

Education

Salesforce ADM 201 Certification

ADM 211 Advanced Administrator (preferred)

Tools

ServiceMax

Dell Boomi

MuleSoft

Informatica

Data Loader

Dataflow

Job description

Intelligrated is a leading provider of warehouse automation and material handling solutions. The company designs, integrates, and supports end-to-end automation systems including conveyor and sortation systems, robotics, automated storage and retrieval systems (AS/RS), software, controls, and lifecycle services. Intelligrated helps retailers, e-commerce companies, manufacturers, distributors, and parcel operations improve efficiency, productivity, and fulfilment performance through intelligent, integrated automation solutions.

Job Description

The Senior Salesforce Administrator is responsible for the design, configuration, and ongoing administration of Trew’s enterprise Salesforce environment. This role is critical to the company’s growth strategy: the incumbent will lead the net-new Salesforce org standup required to separate from the seller’s shared Salesforce instance, execute data migration from the legacy environment, and establish Trew’s consolidated CRM platform supporting Sales, Marketing, Lifecycle Support Services (LSS), and Customer Experience operations.

Key Responsibilities

• Lead net-new Salesforce org standup including security model, profiles, permission sets, page layouts, record types, validation rules, and workflow automation.
• Execute data migration from seller’s shared Salesforce org, including standard CRM objects (Accounts, Contacts, Opportunities, Activities) and non-standard objects from Salesforce-native managed packages (ServiceMax, Conga, DemandBase).
• Coordinate with Dell Boomi integration team to establish real-time and batch integrations between Salesforce and Oracle EBS R12 (order-to-cash, billing, customer master sync).
• Deploy and configure ServiceMax managed package in the new org, ensuring installed base records, work orders, service contracts, and entitlements are fully operational for Lifecycle Support Services.
• Rebuild Conga document generation templates for quotes, contracts, and proposals.
• Define and execute user acceptance testing with Sales, LSS, and Customer Experience stakeholders.
• Serve as primary Salesforce platform owner across the consolidated enterprise (approximately 300–500 users).
• Manage user provisioning, deprovisioning, role hierarchy, and security model.
• Administer Salesforce releases, sandbox management, and change control processes.
• Build and maintain reports, dashboards, and analytics for Sales, LSS, and executive leadership.
• Partner with the Salesforce Developer on custom development, Apex triggers, and Lightning component enhancements.
• Manage vendor relationships with Salesforce and managed package providers.
• Support future Salesforce CPQ evaluation and potential deployment.

Qualifications

YOU MUST HAVE

• 7+ years of hands-on Salesforce administration experience in a mid-market or enterprise environment.
• Salesforce Administrator certification (ADM 201) required; Advanced Administrator (ADM 211) strongly preferred.
• Demonstrated experience with Salesforce data migration, including Salesforce-to-Salesforce org migrations or carve-out scenarios.
• Working knowledge of ServiceMax or comparable Salesforce-native field service managed packages.
• Experience with integration platforms (Dell Boomi, MuleSoft, or Informatica) connecting Salesforce to ERP systems.
• Proficiency with data migration tools (Data Loader, Dataflow, or third-party ETL tools).
• Strong understanding of Salesforce security model, sharing rules, and multi-business-unit configurations.

WE VALUE

• Experience in manufacturing, warehouse automation, or industrial services environments.
• Prior experience in M&A, carve-out, or TSA exit Salesforce migration.
• Familiarity with Conga document generation and DemandBase account intelligence.
• Experience with Oracle EBS integration patterns (order-to-cash, customer master, billing).
• Platform Owner certification or Salesforce CPQ experience.

Work Environment

This is primarily a desk-based role, requiring extended periods of sitting and computer use. While the role is mainly desk-based, mobility within the office, manufacturing facility and customer sites may be required for meetings and interactions with colleagues.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Ability to traverse office, manufacturing facility and customer sites.

Intelligrated EEO Statement

Intelligrated and its companies are an equal opportunity employer. Applicants will be considered for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

All your information will be kept confidential according to EEO guidelines.