The Senior Sales Representative independently manages a complex territory or account portfolio and is accountable for profitable revenue growth, customer retention, new business development, pipeline health, and forecast accuracy. The role develops and executes territory and account plans, leads sales opportunities from qualification through close, and builds strategic relationships across customer organizations. Working closely with Marketing, Supply Chain, Customer Service, Product Management, and R&T, the position coordinates resources needed to meet customer requirements and achieve business objectives. The position is accountable for delivering agreed objectives, maintaining accurate and timely business information, proactively addressing performance gaps, and escalating material risks with recommended actions.
- Owns a complex territory or account portfolio and delivers revenue, profitability, retention, and growth objectives.
- Develops and executes territory and account plans aligned with business and market priorities.
- Identifies, qualifies, and converts new business opportunities through disciplined opportunity management and customer engagement.
- Leads complex sales opportunities from qualification through negotiation and close.
- Builds and maintains relationships across customer organizations to strengthen customer loyalty and expand business opportunities.
- Maintains accurate forecasts, opportunity pipelines, customer data, and account activity records within CRM and related systems.
- Owns forecast accuracy, account plan execution, and opportunity progression for assigned territory or accounts.
- Conducts customer discovery discussions to identify business needs, growth opportunities, and value-based solutions.
- Develops and delivers proposals, presentations, quotations, and commercial recommendations that support customer decisions.
- Leads pricing discussions and commercial negotiations within approved authority levels and company guidelines.
- Coordinates with Customer Service, Supply Chain, R&T, Product Management, Quality, Regulatory, Operations, and Marketing to support customer requirements and commercialization activities.
- Communicates customer feedback, market intelligence, competitive activity, risks, and opportunities to internal stakeholders.
- Monitors territory and account performance and implements action plans to address gaps in growth, retention, profitability, or customer satisfaction.
- Mentors less experienced sales personnel by sharing commercial knowledge, best practices, and customer insights.
- Represents the company during customer visits, trade shows, industry events, and business reviews.
- Performs other duties as assigned to support departmental and organizational needs.
Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, Chemistry, or a related field; or equivalent relevant experience.
- 5+ years of progressive sales, account management, business development, or commercial experience, preferably in a technical or industrial environment.
- Demonstrated ability to manage customer relationships, negotiate commercial agreements, and drive profitable growth.
- Technical aptitude and strong analytical skills.
- Understanding of pricing, forecasting, account planning, and financial principles.
- Proficiency with Microsoft Excel, PowerPoint, Salesforce, and related tools; SAP experience helpful.
- Requires the ability to manage multiple priorities, adapt to changing business needs, and operate effectively in a dynamic and fast-paced environment.
- High level of accuracy, attention to detail, and ability to handle confidential information with integrity.
- Strong organizational, communication, and interpersonal skills, with the ability to collaborate in a diverse team environment.
Preferred Qualifications
- Experience in silicones, specialty chemicals, manufacturing, or technical B2B industries.
- Experience managing strategic accounts or complex customer portfolios.
- Experience working within a global or matrixed organization.
- Experience mentoring or developing less experienced sales professionals.
Working Conditions
- Work is primarily performed in an office environment with regular interaction and collaboration across functions, departments, and geographic locations.
- Requires the ability to manage multiple priorities, adapt to changing business needs, and operate effectively in a dynamic and fast-paced environment.
- Requires prolonged periods of sitting and working at a computer, including use of a keyboard, mouse, telephone, and other office equipment.
- Involves frequent communication and interaction with employees, managers, customers, and business partners through in-person meetings, telephone, video conferencing, and other communication platforms.
- May require occasional work in manufacturing, laboratory, warehouse, or other operational environments. Compliance with all safety policies, procedures, and required personal protective equipment (PPE) is mandatory when entering designated areas.
- May require travel to support business needs.
- May be required to work outside normal business hours on occasion to support the business.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.