Senior Sales Operations Specialist

Dataclay; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work hours

Direct access to leadership

Autonomy over your function

Weekly syncs with leadership

Established customer base in sports/TV

Job summary

Dataclay is seeking an experienced Sales Operations Specialist to own the full order-to-cash cycle. You will manage quotes, POs, invoicing, and accounts receivable, serving as the primary transactional contact after deals are closed. This is not an entry-level role.

You’ll work with platforms like Coupa, SAP Ariba, and GraphiteConnect, interfacing with customers and suppliers in a small, fast-paced company. The role supports sales without prospecting or closing deals.

Qualifications

• 3+ years of hands-on experience in sales operations, order management, billing, or a related role.
• Direct, working experience with enterprise procurement platforms—Coupa Supplier Portal, SAP Ariba, and/or GraphiteConnect.
• Strong understanding of the quote-to-cash cycle including PO processing, invoicing, and AR collections.
• Excellent written communication with a professional, customer-facing tone.
• Highly organized and detail-oriented with multiple accounts and deadlines.
• Self-directed and able to work independently in a small company.

Responsibilities

• Generate and deliver quotes and proposals to prospective customers and software resellers.
• Process incoming purchase orders, ensuring accuracy and alignment with quoted terms.
• Manage vendor onboarding on enterprise procurement platforms.
• Submit invoices through customer-required channels and portals.
• Track accounts receivable and follow up on outstanding invoices.

Skills

Sales operations

Order management

Billing

Coupa

SAP Ariba

GraphiteConnect

Communication

Organization

Independence

Tools

Coupa Supplier Portal

SAP Ariba

GraphiteConnect

Tungsten Network

Jaggaer

Oracle Procurement Cloud

Xero

QuickBooks

FreshBooks

Job description

Dataclay develops and supports software tools for video producers, with a strong footprint in the broadcasting, advertising, gaming, and software development industries. Our customers include major broadcast networks, sports leagues, ad agencies, production companies, and application developers who rely on our products for high-volume, deadline-driven video production workflows. We are a small company that values professionalism, excellent design, responsiveness, and long-term customer relationships.

About Dataclay

Dataclay develops and supports software tools for video producers, with a strong footprint in the broadcasting, advertising, gaming, and software development industries. Our customers include major broadcast networks, sports leagues, ad agencies, production companies, and application developers who rely on our products for high-volume, deadline-driven video production workflows. We are a small company that values professionalism, excellent design, responsiveness, and long-term customer relationships.

Role Overview

We are looking for an experienced Sales Operations Specialist to own the full order-to-cash cycle — from generating quotes through purchase order processing, invoicing, and accounts receivable tracking. This is not an entry-level position. We need someone who has navigated enterprise procurement platforms firsthand and can operate independently with minimal oversight. You will be the primary point of contact for all transactional correspondence with our customers once a deal has been agreed upon. To be sure, this is a role that supports sales activity at Dataclay, but does not perform any prospecting or closing of deals.

Key Responsibilities

• Generate and deliver professional quotes and proposals to prospective customers and software resellers in a timely manner
• Process incoming purchase orders, ensuring accuracy and alignment with quoted terms
• Manage vendor onboarding and registration on enterprise procurement platforms including Coupa Supplier Portal, SAP Ariba, GraphiteConnect, Tungsten Network, Jaggaer, and similar systems
• Submit invoices through customer-required channels and portals, ensuring compliance with each customer’s specific invoicing requirements
• Track accounts receivable, monitor payment status, and proactively follow up on outstanding invoices and delayed remittances
• Maintain a clear, organized status report of all active quotes, open POs, submitted invoices, and outstanding payments
• Provide the CEO with a weekly summary of what is outstanding, what is in process, and what is upcoming
• Respond to all customer correspondence related to orders, billing, and procurement within the same business day and in a professional manner
• Coordinate with customers’ accounts payable and procurement teams to resolve discrepancies or issues
• Maintain accurate records in our systems and ensure all documentation is properly filed

Required Qualifications

• 3+ years of hands-on experience in sales operations, order management, billing, or a related role
• Direct, working experience with enterprise procurement platforms — specifically Coupa Supplier Portal, SAP Ariba, and/or GraphiteConnect. You must provide evidence of having actually used these systems, not just heard of them.
• Strong understanding of the quote-to-cash cycle, including PO processing, invoicing, and AR collections
• Excellent written communication skills with a professional, customer-facing tone
• Highly organized and detail-oriented with a track record of managing multiple accounts and deadlines simultaneously
• Self-directed and able to work independently without daily supervision
• Comfortable working in a small company environment where you are the sole person in this function
• Proficiency with common business tools (email, spreadsheets, cloud-based document management)

Preferred Qualifications

• Experience with additional procurement platforms such as Tungsten Network, Jaggaer, or Oracle Procurement Cloud
• Familiarity with software/SaaS sales operations and subscription or license-based billing
• Experience working with media, broadcasting, or entertainment industry customers
• Experience with accounting or invoicing software (e.g., Xero, QuickBooks, FreshBooks)
• Background supporting a small business or startup where resourcefulness and adaptability were essential

What We Offer

• A flexible, hybrid work arrangement with predictable daily hours
• A professional, respectful working relationship with direct access to company leadership
• Autonomy and ownership over your function — no micromanagement
• Weekly one-on-one syncs to review priorities and status
• Stable, profitable company with an established customer base in sports broadcasting