Senior Sales Operations Specialist

Mitsubishi Electric UK; Hatfield (MA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Annual leave 25 days

Flexible working

Hybrid option

Pension

Life Assurance

Private medical

Dental insurance

Cash plan

Discount platform

Referral scheme

Holiday buy

Long service awards

Cycle to work

Sports & Social Club

Job summary

Mitsubishi Electric UK is looking for an experienced IT/ERP specialist to support daily Sales Desk operations and own SAP, CRM, and quotation-related processes from requirements through testing to adoption. You will coordinate changes across UK, European and Group teams, maintain data integrity, and drive automation to improve efficiency and profitability.

Flexible working options available. Join a role that balances system testing, process improvement and collaboration with Sales, Operations

Responsibilities

• Share daily Sales Desk activities and cover, managing orders, quotations and enquiries.
• Own service levels and specialist deliverables.
• Understand SAP functionality and assess proposed changes.
• Coordinate issue resolution with UK, European and Group teams.
• Maintain data accuracy and compliance across SAP and CRM.
• Own customer and master-data integrity across SAP/CRM and related systems.
• Lead quotation module development and adoption for UK needs.
• Monitor quotation outcomes and record reasons for approvals/rejections.
• Own SAP and product-data processes between international and UK teams.
• Represent UK product, profit-centre and pricing requirements and resolve setup issues.
• Coordinate fixes and retesting for system changes.
• Standardise and automate SAP/CRM processes to reduce admin and improve data controls.
• Influence cross-functional and Group developments for UK needs.
• Provide system, process and project expertise; maintain docs and instructions.
• Train and cross-train colleagues to support adoption.

Job description

Role Summary:

Support daily Sales Desk operations while owning system testing and coordinating improvements and automation to increase efficiency and support profitability. Own designated SAP, CRM system and associated processes, including the quotation module within our current CRM system, from requirements through testing, implementation and adoption.

Key Responsibilities:

• Share daily Sales Desk activities and colleague cover, managing orders, quotations and enquiries accurately
• within agreed service levels while maintaining ownership of specialist deliverables.
• Understand SAP functionality and connected business processes, assess whether proposed changes are
• workable, and advise Operations leadership. Maintain data accuracy and compliance and coordinate issue
• resolution with UK, European and Group teams.
• Own customer and master-data integrity across SAP, the CRM system and associated systems, including
• account structures and cleansing of duplicate, obsolete or inaccurate records.
• Lead quotation module development, implementation and adoption to meet UK needs. Monitor compliance and
• quotation outcomes through acceptance or rejection, recording reasons and resolving issues with Sales,
• Operations and system teams.
• Own SAP and associated product-data processes between international and UK teams. Represent UK product,
• profit-centre and pricing requirements and resolve setup, ordering and downstream issues.
• Own system testing, document results, engage the right specialists and coordinate fixes and retesting. Lead or
• support approved changes from UK requirements through implementation and adoption, managing risks and
• ensuring solutions meet operational needs.
• Standardise and automate SAP, CRM system and associated processes to reduce administration, improve data
• and controls, and enhance customer and colleague experience. Influence cross-functional and Group
• developments to meet UK needs.
• Provide system, process and project expertise; maintain documentation, controls and instructions. Train and
• cross-train colleagues to support adoption and cover planned and unplanned absence.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi's very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)