Senior Sales Operations Manager - RethinkBH

RethinkFirst; United States; Remoto; USD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

401(k) + company match

Paid time off

Parental leave

Professional development assistance

Descrizione del lavoro

RethinkFirst is seeking a deeply data-driven Senior Sales Operations Manager to own forecast, pipeline health, and analytics for our behavioral health revenue team. You will be the analytical engine and right hand to the VP of Sales, driving smarter decisions across reps and leaders.

You’ll manage Salesforce beyond admin, build dashboards, and apply an AI-first mindset to automate reporting and surface coaching insights.

Competenze

• 5+ years in Sales Operations or Revenue Operations.
• Experience forecasting, pipeline analytics, and quota coaching.
• Strong data storytelling and ability to coach reps and leaders.
• Deep Salesforce expertise and admin-level data management.

Mansioni

• Own the end-to-end sales forecast and weekly forecast cadence.
• Track pipeline health, aging, stage progression, slippage, and risk.
• Own funnel analytics and translate numbers into actions for reps and leaders.
• Lead and develop the Solution Consultants team and align capacity with pipeline priorities.
• Design and improve end-to-end sales processes and enablement across teams.

Conoscenze

Forecasting

Analytics

Leadership

Stakeholder management

Strumenti

Salesforce

Gong

Excel

AI tooling

Descrizione del lavoro

Rethink is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (http://RethinkBH.com) provides clinical tools, staff training and practice management for private ABA service providers. Due to autism insurance mandates sweeping the nation, our behavioral health division is experiencing unprecedented growth. Therefore, we are looking for the right person to join our sales team!

About the Role

RethinkFirst is looking for a deeply data-driven (Senior) Sales Operations Manager to be the analytical engine — and the right hand to the VP of Sales — of our Behavioral Health revenue organization. This is not an admin seat. It’s the person who owns the forecast, knows the pipeline cold, keeps the teambuttoned-upin Salesforce, and goes digging in the data to surface insights and coaching that make reps, sales leaders, and the VP of Sales smarter every week.

You live in Salesforce well beyond the admin layer, you’re relentlessly detail-oriented (a “never miss a deadline” operator), and you bring an AI-first mindset to everything you touch — always looking for the faster, smarter, more automated way to get to an answer.You’vecarrieda number or led a team before, so you understand what repsactually need, how to coach them, and how to earn their trust with clean, credible data.You’llalso lead our Solution Consultants team.

WhatYou’llOwn:

Forecasting & Pipeline

• Own the end-to-end sales forecast — build andmaintainthe forecasting model, run the weekly forecast call cadence, and hold the organization to forecast accuracy.
• Track pipeline health daily: coverage, aging, stage progression, slippage, and risk — and proactively flag what needs attention before it becomes a miss.
• Own funnel and conversion analytics across every stage, by segment, rep, and motion, and translate the numbers into clear, actionable next steps.

Insights & Coaching

• Go looking for patterns. Mine SFDC, Gong, and activity data to surface learnings onwhat’sworking, whatisn’t, and why.
• Bring insights and coaching directly to reps and their leaders — deal reviews, call breakdowns, and practical guidance that helps the team win more, not just nicer dashboards.
• Partner with the VP of Sales and front-line managers to turn data into specific, actionable coaching and territory/account strategy.
• Build andmaintaindashboards, scorecards, and self-serve reporting that the whole team trusts andactually uses.
• Define and standardize the metrics that matter (win rates, cycle length, ASP, ramp, productivity) so everyone is working from one source of truth.
• Bring an AI-first approach — use AI tooling to accelerate analysis, automate recurring reporting, and findsignalin conversation and activity data faster.

Salesforce Hygiene & Deal Discipline

• Serve as the power user and steward of Salesforce — well beyond basic admin — owning data integrity, reporting architecture, and thoughtful customization that drives adoption.
• Keep the teambuttoned-up: enforce that every open deal has a clear next step, a realistic close date, and proper documentation.
• Define, monitor, and coach to SFDC hygiene standards; build the inspection reports that flag stale deals, missing next steps, and slipping dates before they become problems.
• Own andoptimizethe sales tech stack (Salesforce, Gong, dialers, enrichment, sales engagement) and ensure the tools talk to each other and to the data.
• Govern data hygiene and processdisciplineso the pipeline and forecast are always credible.

Team Leadership — Solution Consultants

• Manage, coach, and developRethinkFirst’sSolution Consultants team.
• Align SC capacity and engagement with pipeline priorities and the sales cycle.
• Set standards and feedback loops that strengthen demo/solution quality and conversion.

Process, Planning & Enablement

• Design, document, and continuously improve end-to-end sales processes;identifybottlenecks and build scalable fixes.
• Support territory, quota, and capacity planning in partnership with Sales and Finance through annual and quarterly cycles.
• Partner with Sales Enablement to reinforceadoptionof tools, reporting, and best practices.
• Partner cross-functionallywith Finance, Marketing, and Customer Success to keep go-to-market data aligned.

What You Bring:

• 5+ years in Sales Operations / Revenue Operations, ideally with a strong sales background (having carried a quota and/or led a team is a big plus).
• Deep Salesforceexpertise— youoperateat a near-admin level: reports, dashboards, flows, data model, and customization.
• Strong hands-on experience with Gong, advanced Excel, and the broader Microsoft toolset.
• An AI-first operator who actively uses AI tools to work faster and find insights.
• Exceptional attention to detail and reliability — deadlines do not slip on your watch.
• A genuine tinkerer’s curiosity — you enjoy digging into data, finding the story, and making it useful.
• Proven ability to translate data into clear, actionable insight and coaching for reps, leaders, and executives.
• People-leadership experience — comfortable managing and developing a team (you’lllead the Solution Consultants).
• A trusted right-hand operator: discreet, dependable, and able to act as an extension of the VP of Sales.
• Experience supporting B2B SaaS and/or regulated / healthcare technology is preferred.

Benefits

• Health, Dental, & Vision insurance
• 401(k) + company match
• Paid time off
• Parental leave
• Professional development assistance

Job Type: Full-time

• Schedule: Monday – Friday, standard business hours

Location: Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI,IA,IL, IN, KY, LA, MD, MA, MI, MN, MO,MT,NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI, WY

Our commitment to an inclusive workplace

RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities.

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