Senior Manager, Sales Operations

Angi; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Year-end bonus

Equity package

Medical, dental, vision

Flexible vacation

401K retirement plan

Job summary

Angi is seeking a Senior Manager of Sales Operations to own the tools and systems powering our sales teams. You will supervise Salesforce, drive backlogs, and partner with product to deliver improvements that boost rep effectiveness.

This high-visibility role combines sales strategy, systems execution, and change management within a fast-growing marketplace. You will lead adoption, measure impact, and tell leadership what the data says to drive action.

Qualifications

• 6+ years in Sales Operations or Revenue Operations.
• Hands-on Salesforce experience including reporting and data quality; Admin certification a strong plus.
• Proven backlog management with ability to prioritize across stakeholders.
• Experience partnering with product/tech teams to deliver system improvements.
• Strong data analytics to translate usage into clear recommendations.
• Excellent written and verbal communication skills.
• High-agency operator who works independently in ambiguity.

Responsibilities

• Understand end-to-end sales motion and rep experience across segments.
• Identify pain points, inefficiencies, and opportunities in tools and processes.
• Translate frontline feedback into prioritized enhancement recommendations.
• Advocate for the rep voice in tooling and process decisions.
• Own Salesforce backlog, data integrity, and reporting standards.
• Oversee adoption and change management with training and docs.
• Define success metrics and monitor adoption and impact.
• Build dashboards for Sales leadership to track tooling adoption and outcomes.

Skills

Salesforce

Backlog management

Cross-functional collaboration

Change management

Data analytics

Executive communication

Bias toward action

Tools

SQL

Tableau/Looker

Job description

For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well.

For homeowners, our platform is a reliable way to find skilled pros. For pros, we’re a reliable business partner who helps them find the winnable work they want, when they want. For employees, we’re an amazing place to call home. We can’t wait to welcome you.

Angi at a glance:

• Founded in 1995 as Angie’s List and rebranded in 2021

• Global company with 9 brands in 8 countries and employees worldwide

• Homeowners have turned to us for 300 million home projects and counting

About the Role

We’re looking for an analytically sharp, operationally obsessed Senior Manager of Sales Operations to steward the tools and systems that power our sales teams. In this role, you’ll become the resident expert on our sales motion and rep experience — diagnosing friction, surfacing improvement opportunities, and driving the changes that make our teams faster and more effective.

Reporting to the Director of Sales Operations, you’ll serve as the primary business steward for Salesforce and our broader sales tech stack. You’ll aggregate and prioritize enhancement requests, partner closely with our Product working team to execute them, and validate their impact before scaling. Critically, you won’t just make changes — you’ll oversee adoption, working with our change management teams to ensure reps are equipped to use new tools and workflows, and tracking whether changes actually land.

This is a high-visibility, cross-functional role for someone who thrives at the intersection of sales strategy, systems execution, and change management — and who can tell a compelling story to leadership about what the data says and what to do about it.

What You’ll Do

Sales Motion & Rep Experience

• Develop a deep understanding of our end-to-end sales motion, workflows, and rep experience across all sales segments — through direct shadowing, structured interviews, and usage data

• Proactively identify pain points, inefficiencies, and opportunities for improvement in our tools and processes

• Translate frontline rep feedback and usage patterns into actionable, prioritized enhancement recommendations

• Serve as the internal voice of the rep when making tooling and process decisions — ensuring changes improve day-to-day experience, not just system architecture

CRM & Tech Stack Strategy

• Serve as the primary business steward for Salesforce, owning the backlog of changes, enhancements, and new feature requests — including data quality, workflow automation, and reporting standards

• Aggregate, triage, and prioritize incoming requests from sales leadership, reps, and cross-functional partners; evaluate trade-offs and maintain a clear, well-reasoned improvement roadmap

• Oversee Salesforce data integrity and process consistency to ensure reporting is credible and adoption is measurable

• Evaluate, recommend, and support implementation of adjacent tools in the stack (e.g., Clay, LeanData, ZoomInfo, etc.)

• Assess opportunities to embed AI and automation into sales workflows — helping reps spend less time on manual tasks and more time on productive outreach

Testing, Validation & Adoption

• Design and support testing protocols to validate the impact of changes before broader rollout

• Define success metrics — including post-launch adoption rates, usage trends, and rep productivity impact — and monitor them consistently

• Drive adoption of new tools and workflows through documentation, training, and structured change management; don’t declare a launch complete until adoption is real

• Synthesize learnings to inform future prioritization and build a continuous improvement loop

Reporting & Executive Communication

• Build and maintain reporting and dashboards that give Sales leadership visibility into tooling adoption, backlog health, and shipped improvements

• Translate complex operational data into clear, executive-ready analyses and recommendations

• Establish and run a regular operating cadence with Sales leadership on work in progress, priorities, and outcomes

What We’re Looking For

• 6+ years of experience in Sales Operations, Revenue Operations, or a related field

• Hands-on Salesforce experience required — reporting, dashboards, workflow/process design, and data quality management; Admin certification a strong plus

• Proven ability to manage a complex backlog and prioritize across competing stakeholder needs in a fast-moving environment

• Experience working cross-functionally with technical or product teams to deliver systems improvements

• Demonstrated ability to drive tool adoption through documentation, training, and change management — not just implementation

• Strong data analytics capability: able to analyze usage and adoption data, identify trends, and translate findings into clear recommendations

• Excellent written and verbal communication skills — able to translate business needs into technical briefs, and data insights into executive narratives

• High-agency operator: you follow through, operate independently in ambiguity, and have a bias toward action

Nice to Have

• Experience with sales engagement or conversation intelligence tools (Outreach, Gong, Clari, ZoomInfo)

• Familiarity with SQL, Tableau, Looker, or other BI tools for usage and adoption analysis

• Experience evaluating or operationalizing AI/automation use cases in a sales environment

• Prior experience in a high-growth marketplace or B2B SaaS environment

Compensation & Benefits

• The base salary band for this position ranges from $120,000 - $190,000, commensurate with experience and performance. Compensation may vary based on factors such as geographic location.

• This position will be eligible for a competitive year-end performance bonus & equity package.

• Full medical, dental, vision package to fit your needs.

• Flexible vacation policy; work hard and take time when you need it.

• Pet discount plans & retirement plan with company match (401K).

• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world.

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

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