Senior Sales Operations Manager

Outreach; Washington (District of Columbia); Remote; USD 110,000 - 140,000; Full time

Job summary

A leading company in tech is seeking a Senior Sales Operations Manager to join their Revenue Operations team. This strategic role will partner with leadership to provide insights and drive sales optimization, focusing on data analysis, forecasting, and enhancing business operations. The ideal candidate will excel in a fast-paced environment, possess excellent communication skills, and have a background in sales operations, with a strong grasp of metrics and performance management.

Benefits

Flexible time off

401k plan

Generous medical, dental, and vision coverage

Parental leave program

Employee referral bonuses

Diversity and inclusion programs

Qualifications

• 7-8+ years of professional experience in sales operations/strategy roles.
• Experience in pipeline management and forecasting.
• Ability to translate data insights into actionable recommendations.

Responsibilities

• Define key performance metrics and create reports for sales leadership.
• Drive forecast management excellence for predictable growth.
• Contribute to the Go-To-Market plan under the sales strategy.

Skills

Analytical skills

Problem-solving

Stakeholder management

Strong communication

Leadership

Education

Bachelor's degree in business, Finance or relevant field

MBA

Tools

Salesforce.com

Tableau

Excel

Job description

Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach’s leading revenue AI technology helps go-to-market professionals and their companies win by intelligently accelerating decision making and elevating sellers to do their best work. Our powerful platform gives revenue teams the tools they need to design, measure, and improve a revenue strategy for every stage of the customer journey, improving efficiency and effectiveness across the entire revenue cycle. Over 6,000 customers, including Zoom, McKesson, Snowflake, SAP, and Okta use Outreach to power workflows, put customers at the center of their business, improve revenue results, and win in the market.

Outreach is a privately held company based in Seattle, Washington, with offices worldwide. To learn more, please visit www.outreach.io.

The Role

Outreach is looking for a strategic, results-oriented Senior Sales Operations Manager to join the Revenue Operations team. This person will partner with senior leaders across the Sales, CX, and Marketing org. You will be a “trusted advisor” and business partner, focused on business operational activities, strategic planning, and sales optimization. This is a high-impact and visibility role. The role focuses on providing insights to the business, forecasting, driving pipeline performance, and productivity improvements. You will be a strategic thinker who ruthlessly prioritizes, makes recommendations to achieve goals, and analyzes data to influence sales strategy. The ideal candidate thrives in a fast-paced environment, finds excitement in creative and scalable problem solving, and has a bias for action and outcomes.

The ideal candidate has strong strategic and analytical thinking combined with leadership skills to drive change. The candidate should have experience leading data and deeply focused on uncovering key insights that shape GTM strategies and tactics. This candidate will demonstrate quick learning and an impressive history of driving results. Most importantly, the candidate will drive, through strong relationships and excellent communication, alignment across x-functional stakeholders and keep projects on track. This is an individual contributor role and the role reports to Sales Operations Leader.

Location: Open to remote within the US.

Your Daily Adventures Will Include

• Define key performance metrics and targets, create reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to sales leadership.
• Translate data insights into clear, actionable recommendations for executive leadership and GTM teams, identifying opportunities to optimize performance, drive pipeline and revenue growth.
• Drive forecast management excellence to ensure sustained, predictable growth across all business units, and own weekly forecast calls.
• Create executive-level presentations for both local and global leadership reviews; organize quarterly business reviews.
• Contribute to the design and implementation of all aspects of the Go-To-Market plan under the annual sales strategy planning cycle. This includes account segmentation, resource allocation, territory assignment, etc.
• Own the operational rhythm of the business and drive the cadence into the Sales Organization.
• Demonstrated ability to drive continuous improvement in scalable sales/business processes and deliver results.
• Strong stakeholder management skills – able to manage upwards effectively and demonstrate confidence in presenting ideas with executive audiences

Basic Qualifications

• 7-8+ years of professional experience, ideally in sales operations/strategy roles
• Excellent problem solving and analytical skills with the ability to translate complex ideas/data into consumable insights
• Pipeline Management and forecasting experience
• Strong communication and presentation skills
• Solid understanding of the tech industry and the SaaS world and demonstrable knowledge and understanding of sales disciplines
• Solid functional understanding of salesforce.com CRM; strong experience with creating and maintaining reports and dashboards (Tableau experience a plus)
• Strong sense of urgency, to take initiative and commitment to see things through toward actionable outcomes and results
• Flexible team player, with a bias for action
• Ability to balance sharp focus on measurable outcomes with deep and genuine empathy for people, customers, and the business
• This is a hands-on position; the ideal candidate must be willing to “roll up their sleeves”
• Bachelor's degree in business, Finance or relevant field. MBA is a plus
• Advanced Excel knowledge

$110,000 - $140,000 a year

The annual base salary range for this role is $110,000-$140,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.

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Why You’ll Love It Here

• Flexible time off

• 401k to help you save for the future

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• A parental leave program that includes options for a paid night nurse, and a gradual return to work

• Infertility/ assisted reproductive services benefit

• Employee referral bonuses to encourage the addition of great new people to the team

• Snacks and beverages in the Office, along with fun events to celebrate

• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.