Senior Sales Operations Manager

Outreach; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Outreach is seeking a strategic, results-oriented Senior Sales Operations Manager to join our Sales Operations team as a business partner to the sales organization. You’ll drive territory design, forecast strategies, and sales processes that enable repeatable, scalable growth across our GTM motions.

Your time will blend close collaboration with Sales, Customer Success, and Marketing with hands-on analysis to identify opportunities, build dashboards, and deliver data-driven recommendations that

Responsibilities

• Territory Design Strategy: Own territory design and ownership strategy.
• Define key performance metrics, create reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to the segment leader.
• Conduct in-depth business analysis of the supported segments and identify growth opportunities. Develop key insights to drive growth and operational efficiency.

Job description

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team

The Revenue Operations team is a strategic partner to Outreach's go-to-market organization, focused on enabling scalable growth, operational excellence, and data-driven decision making across the revenue engine. We work closely with Sales Leadership, Marketing, Customer Success and cross-functional operations partners to design and optimize the processes, tools, and insights that help our customer-facing teams perform at their best. Our Revenue Operations organization is AI-first. We design, launch, and scale AI agents and agentic workflows to drive our GTM motion, and you'll look for places where AI and automation can improve pipeline visibility, process quality, and rep productivity.

The Role

Outreach is looking for a strategic, results-oriented Senior Sales Operations Manager to join our Sales Operations team as a business partner to the sales organization. You're a strategic thinker who takes a data-first approach, ruthlessly prioritizes, and thrives in a fast-paced environment, driving repeatability, predictability, and scalability across the business. You will own the Sales Operations function for the sales teams you support and lead a set of cross-functional workstreams that serve the whole go-to-market organization. You'll partner with leaders across Sales, CX, and Marketing as a trusted advisor, driving territory design, forecast strategy, and sales process. This is a high-impact, highly visible individual contributor role reporting to the Director of Sales Operations.

Your time will be split roughly evenly between two areas: supporting your assigned sales teams, and owning cross-functional programs across the funnel. Above all, you'll build strong relationships and communicate clearly with cross-functional stakeholders, keeping every project on track.

Your Daily Adventures Will Include

Sales Team Business Partnership

Territory Design Strategy: Own territory design and ownership strategy

Define key performance metrics, create reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to the segment leader.

Conduct in-depth business analysis of the supported segments and identify growth opportunities. Develop key insights to drive cr