Senior Sales Operations & Inside Sales Lead

Lexar Enterprise; San Jose (CA); Presencial; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Lexar seeks a Senior Sales Operations & Inside Sales Lead to build and modernize our company-wide sales operations, planning and forecasting framework while leading inside sales execution. In this dual role, you will drive consistency, scalability, and forecast accuracy across the organization, serving as the strategic bridge between corporate objectives and field-level execution.

You will lead the inside sales function to generate pipeline, qualify leads, and accelerate deal velocity,

Formación

• Bachelor’s degree in business, Finance, Economics, or a related field.
• 5+ years in Sales Operations, Revenue Operations, or Sales Finance with at least 2 years in a senior/lead role.
• Proven experience managing or building an inside sales function.
• Proven track record of building or modernizing sales planning and forecasting frameworks.
• Strong analytical and modeling skills; experience with forecast-vs-actual variance analysis and pipeline metrics.
• Hands-on experience designing and administering sales commission / incentive plans.
• Proficiency in CRM systems; experience rolling out CRM modules is a strong plus.
• Experience with inside sales tech stack (engagement platforms, sequencing tools, dialers, conversation intelligence).

Responsabilidades

• Enter and manage sales orders from receipt through delivery; track order status and resolve discrepancies.
• Coordinate with logistics, warehouse, and finance teams to ensure on-time shipment and accurate invoicing.
• Monitor open orders, backorders, and delivery schedules; proactively communicate delays to customers and sales reps.
• Handle inbound sales inquiries via phone, email, and web chat; qualify leads and route to appropriate field sales reps when needed.
• Conduct outbound prospecting calls/emails to generate new leads and nurture existing accounts.
• Manage and grow a designated book of small-to-mid-sized accounts through proactive outreach.
• Respond to customer questions regarding products, pricing, availability, and order status.
• Drive outbound prospecting and inbound lead qualification to build a healthy top-of-funnel pipeline.
• Own lead routing, scoring, and SLAs between Marketing, Sales, and Field Sales to ensure no opportunity is lost.
• Track and optimize inside sales metrics: call volume, connection rate, conversion rate, pipeline generated.
• Develop and roll out sales policies to improve process efficiency and execution discipline.
• Perform financial planning, forecasting, and controlling in direct support of sales targets.
• Maintain accurate commercial data management in CRM.
• Build and continuously refine data-driven forecasting models.
• Track forecast-vs-actual variance and pipeline conversion rates to improve revenue predictability.
• Identify root causes of deviation and drive corrective actions with sales leadership.
• Create and maintain KPI frameworks for sales representatives and account managers.
• Address underperformance proactively and design recognition mechanisms for top achievers.
• Own sales tooling strategy; design and roll out key CRM modules to improve process efficiency and data integrity.
• Implement and optimize inside sales tech stack (dialers, sequencing tools, conversation intelligence) to improve team productivity.
• Partner cross-functionally with Sales Operations, Finance, Marketing, Product, Compliance, HR, and Logistics to align go-to-market execution.

Conocimientos

Sales Operations

Revenue Operations

Sales Finance

Senior/Lead capacity

CRM proficiency

Forecast analytics

Incentive plans design

Inside sales tech

Educación

Bachelor’s degree in business, Finance, Economics, or related field

Herramientas

CRM systems

Sales engagement platforms

Dialers

Sequencing tools

Conversation intelligence tools

Descripción del empleo

Lexar is a leader in memory solutions Lexar delivers best-in-class products. For consumers and businesses alike, we have committed ourselves to quality, performance, and customer service. It is our mission to design a broad range of memory solutions focused on high performance, exceptional reliability, and outstanding customer service. We provide our partners with top-notch services, from instant technical support and professional services to streamlined and efficient delivery processes that leverage our many years of experience. Our cutting-edge products drive higher performance, increase efficiency, and deliver unwavering reliability. Our continued commitment to innovation ensures we are positioned to deliver superior solutions for our customers, partners, and communities.

Job Summary

We are seeking a Senior Sales Operations & Inside Sales Lead to build, own, and modernize our company-wide sales operation/planning and forecasting framework while leading inside sales execution. In this dual-role capacity, you will drive consistency, scalability, and forecast accuracy across the organization, serving as the strategic bridge between corporate objectives and field-level execution. You will lead the inside sales function to generate pipeline, qualify leads, and accelerate deal velocity. You will partner cross-functionally with Planning, Finance, Product, HR, and Logistics.

Responsibilities

• Enter and manage sales orders from receipt through delivery; track order status and resolve discrepancies.
• Coordinate with logistics, warehouse, and finance teams to ensure on-time shipment and accurate invoicing.
• Monitor open orders, backorders, and delivery schedules; proactively communicate delays to customers and sales reps.
• Handle inbound sales inquiries via phone, email, and web chat; qualify leads and route to appropriate field sales reps when needed.
• Conduct outbound prospecting calls/emails to generate new leads and nurture existing accounts.
• Manage and grow a designated book of small-to-mid-sized accounts through proactive outreach.
• Respond to customer questions regarding products, pricing, availability, and order status.
• Drive outbound prospecting and inbound lead qualification to build a healthy top-of-funnel pipeline.
• Own lead routing, scoring, and SLAs between Marketing, Sales, and Field Sales to ensure no opportunity is lost.
• Track and optimize inside sales metrics: call volume, connection rate, conversion rate, pipeline generated.
• Develop and roll out sales policies to improve process efficiency and execution discipline.
• Perform financial planning, forecasting, and controlling in direct support of sales targets.
• Maintain accurate commercial data management in CRM.
• Build and continuously refine data-driven forecasting models.
• Track forecast-vs-actual variance and pipeline conversion rates to improve revenue predictability.
• Identify root causes of deviation and drive corrective actions with sales leadership.
• Create and maintain KPI frameworks for sales representatives and account managers.
• Address underperformance proactively and design recognition mechanisms for top achievers.

Systems & Cross-Functional Partnership

• Own sales tooling strategy; design and roll out key CRM modules to improve process efficiency and data integrity.
• Implement and optimize inside sales tech stack (dialers, sequencing tools, conversation intelligence) to improve team productivity.
• Partner cross-functionally with Sales Operations, Finance, Marketing, Product, Compliance, HR, and Logistics to align go-to-market execution.

Requirements

• Bachelor’s degree in business, Finance, Economics, or a related field.
• 5+ years of experience in Sales Operations, Revenue Operations, or Sales Finance, with at least 2 years in a senior/lead capacity.
• Proven experience managing or building an inside sales function.
• Proven track record of building or modernizing sales planning and forecasting frameworks from the ground up.
• Strong analytical and modeling skills; experience with forecast-vs-actual variance analysis and pipeline conversion metrics.
• Hands-on experience designing and administering sales commission / incentive plans.
• Proficiency in CRM systems experience rolling out CRM modules is a strong plus.
• Experience with inside sales tech stack (sales engagement / sequencing platforms, dialers, conversation intelligence tools).