Senior Sales Operations & Implementation Readiness Analyst

McKesson; Tennessee; Hybrid; USD 110,000 - 115,000; Full time

Job summary

McKesson Provider Solutions is hiring a Sales Operations Analyst to support customer-facing sales operations, onboarding, and program execution. You will partner with Business Development Directors and cross-functional teams to meet timelines, deliverables, and service expectations while ensuring a smooth transition for new opportunities.

The role emphasizes independent work, process improvements, and strong Salesforce and spreadsheet reporting.

Qualifications

• 7+ years in sales operations, customer success, or related fields; healthcare distribution preferred.
• Advanced Salesforce proficiency for opportunity tracking and reporting.
• Strong written and verbal communication with cross-functional partners.
• Ability to work independently, manage priorities, and make decisions in a complex environment.
• Proficiency with Excel to analyze data and generate executive-ready reports.

Responsibilities

• Coordinate and track sales operations across active process and onboarding.
• Serve as liaison between Business Development, internal teams, and customers.
• Develop and monitor account success plans with milestones and SLAs.
• Identify process improvements and propose solutions with timelines.
• Engage with prospective customers to gather requirements and clarify needs.
• Provide timely responses and escalate complex issues as needed.
• Maintain prospect-facing communications to support satisfaction and engagement.
• Maintain Salesforce, opportunities, and reporting for pipeline visibility.
• Track dependencies and milestones for dedicated markets; resolve blockers.
• Coordinate with RFP team for accurate, timely responses to customers.
• Ensure timely and accurate implementations with onboarding and PM teams.
• Lead Aggregator implementation activities and maintain related SharePoint docs.
• Act as Change Network Owner for S4 changes and adoption activities.
• Assist with contract draft requests and related customer docs.
• Share process knowledge and train teammates on standards.

Skills

Sales operations

Customer success

Cross-functional collaboration

Sales process coordination

Strong communication

Project coordination

Tools

Salesforce

Excel

Kaia

Outreach

HighSpot

Tableau

Smartsheet

SAP EP1/S4

SharePoint

Job description

McKesson Provider Solutions is hiring a Sales Operations Analyst to support customer-facing sales operations, onboarding, and program execution. You will partner with Business Development Directors and cross-functional teams to meet timelines, deliverables, and service expectations while ensuring a smooth transition for new opportunities.

The role emphasizes independent work, process improvements, and strong Salesforce and spreadsheet reporting.