Senior Sales Operations & Field Strategy Leader

Deciphera Pharmaceuticals, Inc.; Waltham (MA); On-site; USD 170,000 - 234,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

401(k) with match

Parental leave

Growth opportunities

Job summary

Deciphera Pharmaceuticals, Inc. is seeking an Associate Director, Sales Operations, to lead and optimize the operational infrastructure supporting field-based commercial teams.

This role ensures data-driven planning, forecasting, and execution with a focus on operational excellence and product launches. The position oversees incentive compensation, field reporting, and cross-functional governance, partnering with Commercial, Medical Affairs, IT, and Finance to sustain high performance in a

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 10+ years of experience in Field Operations, Commercial Operations, Sales Operations, or related functions within biotech or pharmaceuticals.
• Proven experience in the development of strategic and equitable incentive compensation plans.
• Demonstrated leadership experience overseeing complex operational programs supporting field-based teams.
• Strong understanding of FDA, OIG, and industry compliance standards for field activities.
• Experience managing CRM systems (e.g., Veeva), field analytics platforms, and roster/alignment technologies.
• Proven ability to collaborate across functions and influence at senior levels.

Responsibilities

• Lead and execute the field operations strategy to support commercial and medical field teams across all therapeutic areas.
• Establish Scalable processes, tools, and policies that promote compliant and efficient field operations
• Serve as the guide of field operations processes, governance, and performance standards.
• Partner with senior commercial leadership to anticipate operational needs and deploy proactive solutions.
• Oversee administration of CRM Platforms (roster systems, reporting portals) and guide enhancements with IT partners.
• Facilitate the committee and processes to compliantly design, document and administer incentive plans
• Design and administer compliant incentive compensation plans that appropriately motivate the commercial field team(s)
• Develop tracking, attainment reconciliation and payout calculation process
• Design timely and effective standardized incentive compensation reporting
• Lead quarterly IC committee Discussions (present the proposal(s), address questions and obtain relevant approvals) from key stakeholders including commercial field leadership, legal, finance, compliance, and HR
• Lead territory, roster, and alignment management, ensuring optimized coverage models and compliant assignment processes.
• Coordinate with Training, HR, and Compliance to manage onboarding operational components for new field hires.
• Ensure timely distribution and governance of field communications, playbooks, and process updates.
• Support field deployment planning for new product launches and field-force expansions or restructures.
• Oversee development and maintenance of standardized reporting suites, dashboards, and business insights for field teams and leadership.
• Monitor KPIs, identify performance trends, and recommend operational improvements.
• Partner with Analytics and Data Operations teams to ensure accuracy, data integrity, and compliant use of field performance information.
• Ensure all field operational processes align with FDA, OIG, and corporate compliance expectations for a biotech environment.
• Collaborate with Compliance to maintain audit-ready documentation and field interaction controls.
• Lead continuous improvement projects to enhance efficiency, scalability, and quality of field operations systems and processes.
• Maintain strong partnerships with Commercial, Medical Affairs, IT, Legal, HR, and Finance to support integrated field readiness.
• Represent Field Operations in strategic planning meetings, cross-functional governance forums, and launch preparation initiatives.

Skills

Leadership

Cross-functional collaboration

CRM systems

Data analytics

Project management

Education

Bachelor's degree

Tools

Veeva CRM

Job description

Deciphera Pharmaceuticals, Inc. is seeking an Associate Director, Sales Operations, to lead and optimize the operational infrastructure supporting field-based commercial teams.

This role ensures data-driven planning, forecasting, and execution with a focus on operational excellence and product launches. The position oversees incentive compensation, field reporting, and cross-functional governance, partnering with Commercial, Medical Affairs, IT, and Finance to sustain high performance in a