Senior Sales Operations Analyst

Conga; Houston, Boston (TX, MA); On-site; USD 98,850 - 125,000; Full time

Benefits offered by this job

Flexible work options

Medical and dental insurance

Job summary

Conga is seeking a Senior Sales Operations Analyst based in Boston, MA. This role is critical for managing the operational backbone of the renewals business. You will be responsible for forecasting, reporting, and ensuring data integrity. The position requires a strong background in Revenue Operations and advanced proficiency in Salesforce.

Successful candidates will use tools like Clari and PowerBI to support renewals and customer success performance, ensuring leadership receives clear insights into performance metrics. Competitive compensation and benefits packages are offered.

Qualifications

• Strong experience in Revenue Operations, Sales Operations, or Customer Success Operations.
• Deep understanding of forecasting, reporting, and pipeline management.
• Advanced proficiency in Salesforce reporting and data management.

Responsibilities

• Run weekly, monthly, and executive-level forecasting for renewals.
• Deliver consistent reporting and insights to leadership.
• Manage account assignments and renewal book of business structures.

Skills

Sales Operations

Revenue Operations

Forecasting

Reporting

Data Integrity

Salesforce Reporting

PowerBI

Analytical Skills

Tools

Salesforce

Excel

Clari

SPIFF

Job description

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.

Job Title

Senior Sales Operations Analyst

Locations

Boston, MA or Houston, TX

Reports to: Sr. Director, Revenue Operations

Quick Snapshot

The Senior Analyst is responsible for running the operational backbone of the renewals business. This role owns forecasting, reporting, data integrity, and the systems and processes that enable accurate revenue visibility and execution across Customer Success and Renewals teams.

This position plays a critical role in ensuring leadership has clear insights into performance, while partnering cross-functionally to improve processes, resolve data and compensation challenges, and support planning and execution.

Key Responsibilities

Renewal Forecasting & Reporting

• Uses Clari and PowerBI to own weekly, monthly, and executive-level forecasting for renewals and customer success performance
• Deliver consistent reporting and insights to leadership, including board-level materials
• Maintain accuracy and consistency across all renewal reporting outputs

Planning & Quota Management

• Uses SPIFF to support annual and quarterly planning cycles for the renewals business
• Build and maintain models for quota allocation, coverage, and target setting
• Partner with leadership to align planning outputs with business objectives

Salesforce & Data Governance

• Act as the primary owner for data integrity across renewal-related processes within Salesforce
• Govern Salesforce changes impacting renewals, including fields, logic, and reporting structures
• Ensure accurate pipeline attribution and alignment with compensation and reporting requirements

Performance Tracking & Analytics

• Develop and maintain reporting for attainment, performance metrics, and incentive tracking (e.g., SPIFF)
• Provide actionable insights into performance trends, risks, and opportunities
• Support stakeholders across Customer Success, Finance, and RevOps with data-driven analysis

Systems, Tools & Process Management

• Own and optimize tools, workflows, and operational processes supporting the renewal lifecycle
• Identify opportunities to streamline processes and reduce manual effort
• Enable the team through documentation, training, and workflow improvements

Account Ownership & Data Models

• Manage account assignments and renewal book of business structures
• Maintain underlying data models supporting segmentation, ownership, and reporting

Cross-Functional Execution

• Partner with Customer Success, Finance, Compensation, and RevOps teams to resolve operational issues
• Drive alignment across teams on topics such as pipeline crediting, comp logic, and reporting definitions
• Support critical initiatives such as system migrations, process changes, and new program rollouts

Here’s what we’re looking for…

• Strong experience in Revenue Operations, Sales Operations, or Customer Success Operations
• Deep understanding of forecasting, reporting, and pipeline management
• Advanced proficiency in Salesforce reporting and data management
• Strong analytical skills with experience in Salesforce, Excel and BI tools
• Ability to manage complex processes and maintain high data accuracy
• Proven ability to work cross-functionally and drive alignment across teams

Here’s what will give you an edge…

• Accurate, reliable renewal forecasts and reporting trusted by leadership
• Clean, consistent data supporting pipeline visibility and compensation accuracy
• Scalable processes that reduce friction and improve team efficiency
• Strong cross-functional alignment across RevOps, Customer Success, and Finance

In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs.

Listed below is the U.S. base salary range for this full-time position. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.

U.S base salary range: $98,850—$125,000 USD

Equal Opportunity Employer

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines.

Applicant Privacy Statement

The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.