Senior Sales Operation Specialist

Boston Scientific; Honolulu (HI); Hybrid; USD 150,000 - 200,000; Full time

Job summary

Boston Scientific seeks an experienced Sales Operations professional to join the APAC core team and harmonize processes across countries and BUs. You will map sales operations processes, support change management, and lead training for the assigned regions.

In this hybrid role, 10+ years of experience, exceptional communication, high EQ, and ability to navigate a matrix organization are required; travel to various sites may be necessary.

Qualifications

• 10+ years of experience in managing sales operation processes, preferably at a regional level.
• Excellent written and spoken English communication.
• High EQ with ability to manage stakeholders in a matrix organization.
• Strong analytical skills and data-driven decision making.
• Meticulous in process mapping and developing regional roadmaps.
• Collaborative mindset with best practices for centralized functions.
• Ability to work with minimal supervision and develop approaches to solutions.
• Willing to travel for business as needed.

Responsibilities

• Support the APAC Senior Sales Operations Manager in strategic projects, gathering requirements and outlining processes.
• Collaborate with commercial and functional teams to implement Commercial Excellence programs and KPI dashboards.
• Execute analyses to summarize data and provide insights to leadership.
• Scope and map core sales operations processes (pricing, rebates, product bundling, master data, contracting).
• Map and standardize sales operations processes across assigned countries/areas, using APAC as benchmark.
• Set up project framework and guide project managers; ensure compliance with policies.

Skills

English fluency

Stakeholder management

Analytical thinking

Process mapping

Change management

Strategic thinking

Job description

Job Information

Work mode: Hybrid
Onsite Location(s): Kangnam-gu, KR

Purpose Statement

Be part of the APAC core team for Sales Operations harmonization project; to map the process of sales operations in each country and BU for the assigned countries &/or areas.

Support the APAC Senior Sales Operations Manager in building up processes and tools for change management.

Lead all sales operations related process training for the assigned countries and/or areas.

Roles & Responsibilities

Support the APAC Senior Sales Operations Manager in strategic projects, providing requirements, information on sales processes and practices, conducting impact analysis, sharing pain points/opportunities and other responsibilities as they arise from such programs for the assigned countries and/or areas.

Collaborate with commercial and functional teams to implement Commercial Excellence programs to drive competitive advantage and program management mechanisms/dashboards to track implementation and progress against Key Performance Indicators (KPIs).

Execute analysis to extract and summarize different types of data and provide insights and recommendations to the leadership team.

Scope of processes for Sales Operations may include:

• Pricing process
• Rebate process
• Product bundling process
• Master data management
• Contracting

Work with the country teams to identify and map core processes of sales, sales operations (including interfaces with customer care, marketing, finance, and others) for the assigned countries and/or areas.

Prioritize the mapping of sales operations processes for the countries and/or areas assigned; standardize sales operations processes within the assigned country/areas, using APAC processes as the benchmark.

Set up project framework and provide guidance to the project managers as and when necessary on managing the project.

Monitor and ensure compliance with company policies and procedures (e.g. federal/country and regulatory requirements).

Requirements

• Candidates should possess 10+ years of relevant experiences in managing sales operation processes, preferably at a regional level.
• An excellent communicator with fluency in both written and spoken English.
• An exceptional high EQ with the ability to manage all levels of stakeholders and complexity within a matrix organization.
• Highly analytical coupled with strong stakeholder management skills.
• Ability to work under minimal supervision with the ability to independently determine and develop various approaches to solutions.
• Meticulous and strong in process mapping and developing process roadmap on a regional platform.
• Collaborative and brings about best practices in working towards a centralized function.
• Able to work on issues of moderate to complex nature where analysis of situations or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Business travels as needed.

Preferred Requirements

• Previous experience working in sales teams.
• Relevant experience in the healthcare/medical device industry within multinational companies.