Senior Sales Manager

Hilton New Orleans/St. Charles Avenue; New Orleans (LA); On-site; USD 60,000 - 100,000; Full time

Job summary

Hilton New Orleans/St. Charles Avenue is seeking a Senior Sales Manager to drive guestrooms sales across designated market segments. This role supports the Director of Sales and Marketing in achieving revenue and occupancy goals for the hotel in New Orleans' Garden District.

The position requires strong negotiation, relationship-building, and event sales expertise, with a track record of meeting budgets in a busy hotel environment. Collaboration with operations and revenue teams is essential.

Qualifications

• Bachelor's degree or higher; related experience preferred.
• Minimum 3+ years of past sales experience in hospitality or similar hotel settings.
• Experience with large-scale events and group sales is a plus.

Responsibilities

• Sell guestrooms for assigned market segment(s).
• Assist sales and catering team to meet budgeted targets.
• Conduct weekly sales calls with existing and new accounts.
• Develop leads and new business through calls, email, and networking.
• Coordinate site inspections for new accounts and respond to inquiries with 24-hour turnaround.

Skills

Negotiation

Lead generation

Account management

Communication

Sales forecasting

Teamwork

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

252 rooms | 10,119 sq. ft. meeting/event space.Amenities include: on-site restaurant (Luke), 24-hour fitness center, business center, valet parking, pet-friendly accommodations.Set in New Orleans’ Garden District, Hilton St. Charles blends historic character with modern hospitality. With strong event capabilities and dynamic food and beverage offerings, it provides an engaging environment for hospitality professionals serving both business and leisure travelers.JOB DESCRIPTIONJob Title: Senior Sales ManagerDepartment: Sales and MarketingSupervision Exercised: N/ASupervision Received: Director of Sales and Marketing or Director of SalesJOB SUMMARYThe Senior Sales Manager has overall responsibility for selling guestrooms for an assigned market segment(s). The Senior Sales Manager will assist the sales and catering team in meeting or exceeding the hotel’s budgeted financial targets. The Senior Sales Manager is also responsible for meeting their assigned monthly sales goals.MINIMUM REQUIREMENTSEducationCollege Degree or High School Diploma with related experienceExperienceMinimum of 3+ years of past sales experience preferredExperience in a similar size and quality hotel preferredSkills and KnowledgeThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.Must be able to read, write, an understand EnglishExcellent verbal and written communication skills including leading and participating in formal presentationsStrong negotiation skills as well as the ability to cultivate leads, build relations, and close the dealStrong organizational skills with the ability to handle multiple tasks in a fast-paced environmentAdvanced knowledge of market trends, competition and key customers of the hotelAdvanced knowledge of sales skills and revenue managementAbility to train and motivate peersStrong computer skills. Microsoft Office, Delphi, or other hotel sales system, and other programs as it pertains to this positionAbility to work as part of a teamStrong desire to deliver high quality of customer serviceDetail oriented and organized as it pertains to accuracy and efficiencyGood personnel and management and organizational skillsJOB DUTIES·Assist sales and catering team in achieving and exceeding budgeted goals in guestroom revenue, profit and occupancy for the total hotelEffectively communicate with Director of Revenue and Director of Sales to review opportunities that impact revenue goalsConduct weekly sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s)Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.Travel locally to conduct outside calls, promote the hotel and review competition reader boards to develop leadsGenerate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.Arrange site inspections of the hotel for new accountsMaintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service and enhance future prospectsRespond to all sales inquiries within 24 business hoursExecute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)Responsible for negotiating sales contracts and the implementation and set up as requiredAnalyze historical, current and future hotel/market trends and develop strategies to maximize occupancy and average rate of hotel through creative and selective sellingAssist in the development of the annual budget and quarterly owner reviewsParticipate in management meetings to discuss budget, forecast and rateBe actively involved with assisting the Sales leader in any training, mentoring, strategy development, implementation, and execution within the sales departmentPartner with operations team to coordinate customer specifications, effectively respond to customer issues and comments to ensure customer satisfactionParticipate in hotel weekly staff meeting, if applicableAdjust work schedule as needed to meet the business demands, which may include hours in early morning, evening and/or weekend hoursOther duties as assignedHRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.