Senior Sales Manager

Crescent Hotels & Resorts; Berkeley (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Crescent Hotels & Resorts in Berkeley, CA is seeking an experienced hotel sales professional to drive revenue and occupancy through strategic initiatives and strong relationship-building with key market segments. You will manage new business development, site inspections, and client presentations to secure group and corporate bookings.

Ideal candidates bring 3+ years in hotel sales, familiarity with Hilton systems, and excellent negotiation and communication skills.

Qualifications

• Minimum of three years of hotel sales experience, preferably in a full-service hotel environment.
• Hilton sales experience preferred.
• Knowledge of group, corporate, government, association, and sports market segments.
• Experience with Delphi, OnQ, CI/TY, or similar hotel sales systems preferred.
• Strong negotiation and closing skills.
• Excellent written and verbal communication abilities.
• Strong organizational and time management skills.
• Ability to work independently while contributing to a collaborative team environment.
• Proficiency in Microsoft Office Suite.
• Valid driver's license and reliable transportation for outside sales activities.

Responsibilities

• Develop and execute strategic sales plans to achieve revenue and occupancy goals.
• Prospect, solicit, and secure new business through outside sales calls, networking, trade shows, and industry events.
• Maintain and grow existing accounts while developing long-term client relationships.
• Identify and pursue opportunities within corporate, government, association, sports, SMERF, and leisure market segments.
• Conduct hotel site inspections and client presentations.
• Negotiate contracts, rates, and concessions within approved guidelines.
• Utilize Hilton sales systems and CRM platforms to manage accounts, leads, and opportunities.
• Collaborate with Catering, Revenue Management, Front Office, Food & Beverage, and Operations teams to ensure successful execution of group business.
• Participate in weekly revenue and sales strategy meetings.
• Prepare sales reports, forecasts, and activity updates.
• Monitor market trends, competitor activity, and local economic conditions to identify new business opportunities.
• Represent the hotel at community events, chamber meetings, and industry associations.
• Ensure excellent customer service before, during, and after each event or group stay.
• Maintain compliance with Hilton brand standards and Crescent Hotels & Resorts policies.

Skills

Negotiation

Closing skills

Communication

Organization

Time management

Microsoft Office

Driver's license

Tools

Delphi

OnQ

CI/TY

Job description

Description

• Develop and execute strategic sales plans to achieve revenue and occupancy goals.
• Prospect, solicit, and secure new business through outside sales calls, networking, trade shows, and industry events.
• Maintain and grow existing accounts while developing long-term client relationships.
• Identify and pursue opportunities within corporate, government, association, sports, SMERF, and leisure market segments.
• Conduct hotel site inspections and client presentations.
• Negotiate contracts, rates, and concessions within approved guidelines.
• Utilize Hilton sales systems and CRM platforms to manage accounts, leads, and opportunities.
• Collaborate with Catering, Revenue Management, Front Office, Food & Beverage, and Operations teams to ensure successful execution of group business.
• Participate in weekly revenue and sales strategy meetings.
• Prepare sales reports, forecasts, and activity updates.
• Monitor market trends, competitor activity, and local economic conditions to identify new business opportunities.
• Represent the hotel at community events, chamber meetings, and industry associations.
• Ensure excellent customer service before, during, and after each event or group stay.
• Maintain compliance with Hilton brand standards and Crescent Hotels & Resorts policies.

Qualifications

• Minimum of three years of hotel sales experience, preferably in a full-service hotel environment.
• Hilton sales experience preferred.
• Knowledge of group, corporate, government, association, and sports market segments.
• Experience with Delphi, OnQ, CI/TY, or similar hotel sales systems preferred.
• Strong negotiation and closing skills.
• Excellent written and verbal communication abilities.
• Strong organizational and time management skills.
• Ability to work independently while contributing to a collaborative team environment.
• Proficiency in Microsoft Office Suite.
• Valid driver\'s license and reliable transportation for outside sales activities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.