Senior Sales Manager

BENCHMARK; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Cambria Hotel Austin Downtown, part of Pyramid Global Hospitality, is seeking a Senior Sales Manager to lead the hotel's sales strategy in downtown Austin. You will drive revenue by securing large group and catering business, while delivering outstanding guest experiences and building lasting client relationships.

The role requires at least five years of hotel sales experience, with leadership responsibilities, and proficiency in sales tools and market knowledge.

Qualifications

• Minimum 5 years of verifiable hotel sales experience, including leadership roles.
• Proven ability to develop long-term client relationships and close deals.
• Strong knowledge of the Austin hotel market and events.
• Experience with Delphi FDC, CVENT, Knowland, and MS Office preferred.

Responsibilities

• Develop and execute sales strategies to achieve revenue, room night, and profitability goals.
• Prospect, solicit, negotiate, and close new business opportunities within assigned market segments.
• Build and maintain a strong sales pipeline through outbound sales efforts, networking, client appointments, and industry engagement.
• Partner with Revenue Management, Event Planning, Operations, and Marketing to maximize opportunities and deliver successful events.

Skills

Relationship Management

Negotiation & Closing

Communication & Collaboration

Leadership

Education

Bachelor's degree in hospitality, business, marketing, or related field

Tools

Delphi FDC

CVENT

Knowland

MS Office

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: At the Cambria Hotel Austin Downtown, we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 140 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the surrounding communities. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Cambria Hotel Columbia Downtown with Pyramid Global Hospitality can mean for you!

What you will have an opportunity to do

Ready to Make an Impact? Join Our hotel sales Team as Senior Sales Manager in the heart of downtown Austin, TX! Are you a driven sales leader who thrives on building relationships, creating opportunities, and delivering results? Join a team passionate about creating exceptional experiences for our guests, clients, and each other. As our Senior Sales Manager, you’ll have the opportunity to make a meaningful impact, grow your career, and help drive the success of a leading hospitality organization.

Position Summary

The Senior Sales Manager proactively solicits and manages large group and catering opportunities to maximize revenue. This role ensures seamless and timely event turnover while building strong customer relationships, delivering exceptional service, and creating memorable experiences that drive loyalty and future business. Specifically, this role is primarily responsible for the following, including but not limited to, Business Development & Revenue Generation.

Business Development & Revenue Generation

• Develop and execute sales strategies to achieve assigned revenue, room night, and profitability goals.
• Prospect, solicit, negotiate, and close new business opportunities within assigned market segments.
• Build and maintain a strong sales pipeline through outbound sales efforts, networking, client appointments, and industry engagement.
• Maximize revenue opportunities across guestrooms, events meeting space, including the Graffiti Bar & Restaurant and Limestone rooftop bar, VIP special events, catering, and hotel offerings.
• Using market data and hotel performance to identify target accounts and develop strategies to drive new and repeat business.
• Monitor market trends, competitor activity, and demand generators to identify opportunities.

Client Relationship Management

• Build and maintain strong relationships with corporate clients, meeting planners, third‑party partners, and community organizations.
• Conduct impactful hotel tours and presentations showcasing the unique offerings of Cambria Hotel Austin Downtown.
• Manage the sales process from initial inquiry through execution while ensuring exceptional client service.
• Drive repeat business through proactive account management and relationship building.

Sales Operations & Collaboration

• Respond to leads and RFPs promptly while maintaining outstanding customer service standards.
• Prepare proposals, contracts, presentations, and sales materials.
• Maintain accurate client information, activities, and forecasts within sales systems.
• Participate in sales meetings, revenue strategy discussions, and performance reviews.
• Partner with Revenue Management, Event Planning, Operations, and Marketing teams to maximize opportunities and deliver successful events.
• Serve as a senior sales resource by sharing market insights and supporting team success.

This list is not all inclusive; additional job functions will be shared during interviews.

What are we looking for

Key Core Competencies

• Relationship Management
• Negotiation & Closing
• Communication & Collaboration

Requirements

Minimum 5 years of verifiable hotel sales experience, preferably in an upscale, branded or lifestyle, full-service hotel, which includes a minimum of 2 years' experience in a leadership role; additional experience in a Marketing leadership role is a plus. Ability to communicate professionally, both verbally and in writing, with clients and team members in the English language. Proven success consistently, month-after-month, meeting sales goals and driving revenue growth. Ability to understand booking patterns, trends, high demand times, and events in the market to identify revenue opportunities to meet sales goals and objectives. Ability to communicate, present, negotiate, and network effectively with customers and staff interdepartmentally. Strong knowledge of local VIP events, group sales, corporate accounts, and thorough up-to-date knowledge of the Austin market and sales trends. Excellent organization and time management skills with attention to detail, and ability to manage multiple priorities simultaneously under pressure. Experience with Delphi FDC, CVENT, Knowland, and Microsoft Office preferred. Advanced knowledge of all MS Office applications, Google Search, Digital Graphics, and networking online applications. Flexibility to work outside traditional hours to attend hotel, industry, client, and community events as necessary, including travel if needed.

Education

High school diploma or GED Bachelor's degree in hospitality, Business, Marketing, or related field preferred.

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.