Senior Sales Lead

MCI Careers; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

MCI Careers is seeking a dynamic and visionary Senior Sales Lead to drive their global sales strategy. This critical role involves leading sales operations, business development, and market expansion across multiple industries.

Ideal candidates should have over 15 years of progressive sales leadership experience, including success in managing large teams. A Bachelor's degree in Business or Marketing is essential, with an MBA preferred. MCI offers a diverse work environment where innovation and accountability thrive.

Qualifications

• 15+ years of progressive sales leadership experience.
• Proven success in leading large, geographically dispersed sales teams.
• Expertise in complex sales cycles and enterprise-level deal negotiation.

Responsibilities

• Define and implement forward-looking sales strategy.
• Build and mentor a high-performing sales organization.
• Identify new business opportunities to drive growth.

Skills

Sales Leadership

Business Acumen

Communication

Negotiation

Relationship-Building

Education

Bachelor’s degree in Business or Marketing

MBA or advanced degree

Tools

CRM platforms

Sales Analytics tools

Job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dynamic, visionary, and results-driven Senior Sales Lead to lead our global sales organization. This high-impact role is responsible for shaping and executing the company’s sales strategy, driving revenue growth, and building strategic partnerships that align with long-term business objectives.

As a key member of the executive leadership team, the Senior Sales Lead will oversee all aspects of sales operations, business development, and market expansion delivering transformative outcomes across multiple industries and geographies.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

POSITION RESPONSIBILITIES

• Strategic Vision & Execution Define and implement a forward‑looking sales strategy to achieve revenue, market share, and growth objectives.
• Leadership & Team Development Build, mentor, and inspire a high-performing sales organization, fostering a culture of innovation, accountability, and excellence.
• Revenue Growth & Market Expansion Identify and capitalize on new business opportunities across diverse markets and verticals to drive top‑line growth.
• Client Engagement & Relationship Management Cultivate relationships with key clients and stakeholders, serving as a trusted advisor and champion of the company’s value proposition.
• Sales Operations & Enablement Oversee the development of scalable sales processes, tools, and technologies to enhance operational efficiency and performance.
• Cross-Functional Collaboration Partner with marketing, product, finance, and customer success teams to align sales initiatives with broader business goals.
• Performance Management Establish and monitor KPIs to measure team effectiveness, pipeline health, and revenue outcomes.
• Budget Oversight & ROI Optimization Manage sales budgets, ensuring strategic resource allocation and maximum return on investment.
• Industry Representation Represent the company at major industry events, conferences, and forums to elevate brand visibility and thought leadership.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor’s degree in Business, Marketing, or related field; MBA or advanced degree preferred
• 15+ years of progressive sales leadership experience, including executive-level roles
• Proven success in leading large, geographically dispersed sales teams
• Expertise in complex sales cycles, enterprise-level deal negotiation, and strategic partnerships
• Deep understanding of IT, BPO services, and consulting/software solutions
• Strong business acumen, financial literacy, and strategic planning capabilities
• Exceptional communication, negotiation, and relationship-building skills
• Proficiency in CRM platforms, sales analytics, and enablement tools
• Willingness to travel extensively for business development and client engagement
• Ability to thrive in fast-paced, evolving markets and adapt to shifting priorities

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.