Senior Sales & Customer Support Specialist (On-site)

FRALOCK; Milpitas (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k with Company Match

PTO

Job summary

FRALOCK, based in Milpitas, CA, is seeking a Sales and Customer Support Representative III for an on-site role. The position involves managing strategic accounts, quotations, contract compliance, and order execution with cross-functional collaboration to ensure on-time delivery and customer satisfaction.

The role requires 7+ years in customer service or contract-related roles within manufacturing, and strong proficiency in ERP/MRP, CRM, and MS Office.

Qualifications

• 7+ years of customer service, contract administration, or commercial operations in manufacturing.
• Advanced understanding of ERP/MRP and CRM systems.
• Associate degree or equivalent relevant industry experience.

Responsibilities

• Manage assigned customer accounts and projects.
• Receive and respond to customer inquiries and requests.
• Negotiate, prepare, and follow up on customer quotations.
• Contract review of new and existing orders.
• Coordinate across internal departments to support contract execution.
• Analyze customer requirements and contractual risks.

Skills

ERP/MRP systems

CRM systems

Contract review

Negotiation

Communication skills

Attention to detail

Independent work

ITAR/EAR awareness

MS Office

Education

Associate degree or equivalent relevant industry experience

Tools

Microsoft Office Suite

Job description

FRALOCK, based in Milpitas, CA, is seeking a Sales and Customer Support Representative III for an on-site role. The position involves managing strategic accounts, quotations, contract compliance, and order execution with cross-functional collaboration to ensure on-time delivery and customer satisfaction.

The role requires 7+ years in customer service or contract-related roles within manufacturing, and strong proficiency in ERP/MRP, CRM, and MS Office.