Senior Sales Associate/Pawn Broker

Pawn Pro; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Pawn Pro in New York is seeking an experienced Pawnbroker to assess item value, negotiate fair loans or purchases, and maintain accurate records in a fast-paced shop. Familiarity with jewelry, electronics, and other valuables is preferred.

Local regulations and compliance are essential. You will stay compliant with local and state pawn regulations, deliver excellent customer service, and train junior staff as needed, contributing to a trustworthy, community-focused business.

Qualifications

• Proven pawnbroker experience with item valuation and loan negotiations.
• Strong knowledge of assessing diverse items (jewelry, electronics, etc.).
• Excellent negotiation and customer service skills.
• Familiarity with local and state pawn regulations and compliance.
• Detail-oriented with solid record-keeping abilities.
• Ability to train and guide less experienced staff.

Responsibilities

• Greet customers and explain pawn process, terms, and rates.
• Evaluate items, determine authenticity, and negotiate loans or purchases.
• Complete documentation accurately and efficiently.
• Ensure compliance with all pawn regulations and reporting.
• Collaborate with team and mentor junior staff as needed.
• Maintain a positive, customer-focused work environment.

Skills

Pawnbroker exp

Negotiation

Customer service

Regulatory knowledge

Attention to detail

Training junior staff

Job description

Job Description

About Us: Pawn Pro is a locally owned and operated pawn shop with a strong commitment to providing valuable financial solutions and excellent customer service to our community. With our reputation for integrity and fairness, we have been serving our loyal customers for 13 years. We are currently seeking an experienced Pawnbroker to join our dedicated team.

Job Description: As an Experienced Pawnbroker at Pawn Pro, you will play a crucial role in assessing the value of items brought in by customers and negotiating fair loans or purchases. You will be responsible for maintaining accurate records and ensuring compliance with all relevant regulations. We are looking for a highly motivated individual with a strong work ethic, excellent interpersonal skills, and a passion for delivering outstanding service.

Key Responsibilities

Customer Service

• Greet and assist customers in a friendly and professional manner.
• Provide information about the pawn process, interest rates, and terms.
• Answer questions and address concerns to ensure customer satisfaction.

Item Appraisal

• Evaluate the value of items brought in for pawn or sale.
• Use your expertise and knowledge to determine authenticity and condition.
• Negotiate fair loan amounts or purchase prices with customers.

Buyback Processing

• Complete all required documentation accurately and efficiently.
• Explain loan terms and conditions clearly to customers.
• Ensure compliance with all local and state regulations governing pawn transactions.

Security and Compliance

• Stay informed about relevant laws and regulations regarding pawn transactions.
• Comply with all legal requirements and reporting procedures.

Team Collaboration

• Work collaboratively with other team members to maintain a positive and productive work environment.
• Provide guidance and training to less experienced staff members as needed.

Qualifications

• Proven experience as a Pawnbroker, preferably in a pawn shop or similar environment.
• Strong knowledge of assessing the value of a wide range of items, including jewelry, electronics, firearms, and more.
• Excellent negotiation and customer service skills.
• Familiarity with local and state pawn regulations and compliance requirements.
• Detail-oriented with strong organizational and record-keeping skills.
• Ability to work in a fast-paced, customer-focused environment.
• High level of integrity and trustworthiness.
• Ability to read, count, write, and communicate clearly and effectively
• Willingness to work a flexible schedule