Pawn Associate

Sunbelt Pawn; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive hourly wage + performance bonuses

Dental, health, and vision insurance

Paid time off

Friendly, supportive team environment

Job summary

Sunbelt Pawn in Houston is seeking a motivated Sales/Loan Associate to assist customers with buying, selling, and loaning diverse merchandise. Ideal candidates will have retail experience and strong communication skills, ensuring a customer-focused service.

This role offers a competitive hourly wage plus performance bonuses, along with benefits like health insurance and paid time off. Join our friendly team dedicated to meeting customer needs effectively.

Qualifications

• Retail or customer service experience preferred.
• Strong communication and negotiation skills.
• Basic computer and math skills.

Responsibilities

• Greet and assist customers in a professional manner.
• Evaluate and appraise merchandise for pawn loans.
• Process pawn loans and maintain accurate documentation.
• Educate customers on product features and policies.
• Maintain cash drawer accuracy and product displays.

Skills

Customer service experience

Strong communication skills

Negotiation skills

Basic computer skills

Ability to multitask

Bilingual (English/Spanish)

Job description

Description

Position Summary

Join the Sunbelt Pawn Team! We are looking for a motivated and customer-focused Sales/Loan Associate to join our growing team. As a pawnbroker, you'll play a key role in assisting customers with buying, selling, and loaning on a wide range of merchandise -- from electronics and jewelry to tools and musical instruments. This role operates within established guidelines to ensure accurate, compliant, and efficient service at all times.

Key Responsibilities

• Greet and assist customers in a courteous and professional manner, building rapport with every guest
• Evaluate and appraise merchandise presented for pawn loans or outright purchase
• Process pawn loans, extensions, redemptions, and forfeitures in compliance with OCCC regulations
• Accurately complete all required documentation, including Form 4473 for firearm transactions
• Maintain knowledge of current market values for jewelry, electronics, tools, firearms, and other merchandise
• Maintain product displays and merchandise organization on the sales floor
• Educate customers on product features and store policies
• Process cash transactions and maintain an accurate cash drawer
• Adhere to all company policies, loss prevention procedures, and regulatory requirements
• Report any compliance concerns, discrepancies, incidents to management promptly

Requirements

• Retail or customer service experience preferred (pawn or jewelry experience is a plus)
• Strong communication and negotiation skills
• Basic computer and math skills
• Ability to multitask and work in a fast-paced environment
• Must be dependable, honest, and a team player
• Bilingual (English/Spanish) is a plus

Benefits

• Competitive hourly wage + performance bonuses
• Dental, health, and vision insurance
• Paid time off
• Friendly, supportive team environment