Senior Sales Associate - Madison Ave Flagship Store

Baudoin & Lange; New York (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Commission

Free products

Employee discount

Job summary

Baudoin & Lange seeks a Senior Sales Associate for our flagship Madison Avenue store in New York, offering an elevated luxury shopping experience to a diverse clientele. You will act as a brand ambassador, guiding clients through product selection and ensuring impeccable service on the sales floor.

You will nurture relationships with an international client base, hit sales targets, and contribute to store operations and visual merchandising.

Qualifications

• 3+ years of luxury retail experience required.
• Excellent communication and relationship-building skills.
• Ability to work on Madison Ave and deliver high-end client service.

Responsibilities

• Be a star seller, inside and outside the store.
• Engage with Madison Ave clientele and clientellling.
• Promote and drive store culture and product knowledge.
• Ensure store operations run smoothly and merchandised.
• Process sales using POS system and meet/exceed sales goals.
• Lead day-to-day store operations and support team.

Skills

Luxury retail

Customer service

Sales skills

POS system

Communication

Team leadership

Relationship building

Tools

POS system

Job description

A little bit about us

Have you always wanted to work for a fast-pace world-renowned luxury brand that operates in the 21st century and is growing faster than ever?

At Baudoin and Lange we have captured the height of luxury footwear and approach this with our very fast-pace scale-up culture – a London atelier & office, our global flagship stores (London, NYC), our own factories, and a driven, positive, close-knit team. All this, while selling to over 100 countries via our own e-commerce platform and over 70 international department stores.

Two words – quality & speed. Spearheaded by our supremely comfortable and versatile category-defining loafers, we have created a product line worshipped by first time and fifteenth time customers alike. This has catapulted us into major publications and ensured tremendous growth... We don't plan on stopping anytime soon and need the right person to join us on the journey!

If you strive for anything less than the very best, you should stop reading now, but if not, this might be the perfect opportunity you were looking for!

The Big Opportunity

We are looking for retail ambassadors who can communicate passionately about the Baudoin and Lange brand and provide visitors of our newest Flagship store in Madison Ave, NYC with an amazing try-on experience.

This position will be based on the iconic Madison Avenue. Your primary work location will be on the sales floor of Manhattan’s Historical Landmark, this area is a major tourist destination and a vibrant, multicultural gathering place.

This is an opportunity for those who thrive in a fast-paced environment, see themselves as more than an Assistant Manager, but as a true personal ‘advisor’- someone who is seeking to grow their career in the luxury retail environment, has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with a global clientele. As we value forward thinking individuals, we welcome someone who is eager to contribute their creativity and skill set to continue to the success and strong heritage of the brand.

In order to be successful in this role you must be someone who has experience working in a luxury or high-end retail environment or has a strong history involving customer service, dealing with a diverse and elevated clientele. Someone who is motivated to continuously improve personal performance, works well in a team setting, possesses elevated interpersonal skills and the curiosity to discover and enhance the customer in-store experience

This is an extraordinary opportunity to protect, enhance and strengthen our retail sales activity across current and future retail locations, and to take true ownership of our new store front. In return, we offer a chance to work in a creative and fast-paced environment, directly with the founders, through which you’ll get exposure and insight into the luxury industry with a fresh perspective.

About You

As our Senior Sales Associate, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Baudoin and Lange promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.

Requirements

• Be a star seller, inside and outside of the store of our brand and products
• Be familiar with the Madison Ave customer base, clientelling and surrounding shopping environment
• Promote and drive the company culture
• Ensure store operations are functioning properly, request for maintenance if needed.
• Communicate with the business on store needs and new products
• Ensure proper visual merchandising standards on the retail floor and windows
• Ensure all current product is exposed on retail floor
• Ensure customer satisfaction and resolve point-of-sale discrepancies
• Monitor stock levels and ensure shelves are correctly filled
• Lead in sales and cashiering
• Manage day to day operations of the store

What kind of person are we looking for?

• 3+ years of retail experience in luxury required
• Positive attitude and enthusiasm
• Engaging relationship building with customers with the goal of every customer leaving with a smile
• Connection to Baudoin and Lange’s philosophy and products
• Pride of ownership with store appearance, cleanliness and organization
• Willingness to go above and beyond
• Once trained, use the POS system accurately to process sales
• Actively contribute towards meeting and exceeding the team's sales goals
• Have a ‘can-do’ attitude, flexibility, creativity and very hands-on
• Have excellent communication skills and established experience in presenting to senior leadership
• Proper presentation and tone-of-voice that corresponds with our brand image

What you’ll gain:

In this role, you’ll learn how a successful high-growth luxury brand operates, on the most detailed level, from the inside and out. Strong experience for anyone looking to expand their experience in luxury industry.

Type of Role

Full-time or Part-time available

Salary

Competitive Salary + Commission + Free Products