Senior Sales Associate

YPSILANTI RANGE OPERATIONS LLC; Ypsilanti Charter Township (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Unlimited shooting classes

Employee discounts

Rewards program

Paid training

Job summary

Range USA in Michigan is seeking a Senior Sales Associate to lead sales initiatives while ensuring store operations, compliance, and safety. You will open/close routines, manage registers, and deliver a best-in-class customer experience.

The role requires retail experience, attention to detail, and the ability to handle confidential information, with flexible availability including nights, weekends, and holidays.

Qualifications

• High School Diploma or equivalent required or preferred.
• 1–2 years of retail sales or customer service experience.
• Ability to follow complex compliance procedures with attention to detail.
• Ability to handle confidential information with integrity.
• Flexible availability, including nights, weekends and holidays.
• Strong communication skills and a customer-first mindset.

Responsibilities

• Deliver exceptional customer service aligned with Range USA standards.
• Review KPIs and coach the team to meet expectations.
• Achieve or exceed individual and store sales metrics.
• Build customer relationships and increase basket size through product knowledge.
• Execute daily operational tasks including opening/closing, register management, and cash reconciliation.
• Produce and maintain daily store metrics, huddle notes, and schedules.
• Support inventory flow, merchandising, and ad set execution.
• Maintain store cleanliness and organization.
• Ensure firearm safety protocols are followed by customers and staff.
• Maintain ATF compliance and background-check procedures.
• Safeguard confidential information and ensure regulatory standards.
• Ensure range readiness, safety, and cleanliness; escalate parts requirements to ASL.

Skills

Retail sales

Customer service

Attention to detail

Compliance procedures

Confidential information handling

Flexible availability

Communication skills

Customer-first mindset

Education

High School Diploma or equivalent

Job description

Senior Sales AssociateRange USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact.Position detailsPosition titleSenior Sales AssociateReports toStore LeaderClassificationFull-Time / Non-Exempt / HourlyPosition overviewThe Senior Sales Associate serves as a Sales focused sales leader, responsible for driving personal sales while ensuring execution of daily store operations, compliance, and safety standards. This role acts as a key support to Store Leadership by owning opening/closing routines, operational processes, and in-store execution while delivering a best-in-class customer experience.Core values alignment:Curious — ask questions, find and solve problemsPassionate — care deeply about the brand, team, and customersDo it Right — take pride in accuracy and credibilityService — put others above ourselvesKey responsibilitiesSales & Customer Experience:Deliver exceptional customer service aligned with Range USA standardsReview KPIs and coach team to expectations from this dataAchieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions)Build customer relationships and increase basket size through product knowledge and recommendationsOperations Execution:Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliationProduce and maintain daily operational documents (store metrics, huddle notes, schedules)Support inventory flow, merchandising, and ad set execution to maintain visual standardsMaintain overall store cleanliness and organizationSafety & Compliance:Ensure strict adherence to all firearm safety protocols for customers and staffMaintain compliance with ATF regulations, including accurate execution of 4473 forms and background checksSafeguard confidential information and ensure all processes meet regulatory standardsEnsure range readiness, safety, and cleanliness alwaysValidate and escalate if needed parts requirements to ASLDesired skills & experienceHigh School Diploma or equivalent preferred1–2 years of retail sales or customer service experience (specialty retail preferred)Strong attention to detail with the ability to follow complex compliance proceduresAbility to handle confidential information with integrityFlexible availability, including nights, weekends, and holidaysStrong communication skills and customer-first mindsetEmployee benefitsMedical, Dental, and Vision health insuranceUnlimited Shooting – Free ClassesIndustry-leading online and in-store discountsManufacturer rewards and points programNo firearm experience needed — we offer paid training