Senior Sales Associate

Bob's Discount Furniture; Clarksville (TN); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Profit sharing

Life insurance

Pet insurance

Tuition reimbursement

Employee discount

Uncapped commissions

Job summary

Bob’s Discount Furniture is seeking a Senior Retail Guest Experience Specialist to guide customers through their shopping journey with honesty and enthusiasm on the showroom floor. This in-store role emphasizes sales, customer satisfaction, and peer mentorship, with a focus on The Bob’s Way and personalized experiences.

The position is full-time and requires availability on evenings, weekends, and holidays.

Qualifications

• Demonstrated ability to deliver exceptional customer service.
• Proven ability to drive sales and achieve goals in a retail environment.
• Strong team orientation and problem-solving mindset.

Responsibilities

• Lead by example on the showroom floor to drive sales and ensure customer satisfaction.
• Mentor peers and support the team to deliver a service-centric experience.
• Build strong customer relationships and promote brand standards.

Skills

Customer relationship building

Team collaboration

Leadership

Sales performance

Problem solving

Communication

Brand promotion

Showroom readiness

Tools

Financing tools

Warranties knowledge

Job description

Job Title Senior Retail Guest Experience Specialist

Job Overview As a Senior Retail Guest Experience Specialist at Bob’s Discount Furniture, you’ll serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge. In this advanced sales role, you’ll lead by example on the showroom floor—driving sales, ensuring customer satisfaction, and mentoring peers. You’ll embody The Bob’s Way while delivering a consistent, personalized, and service‑centric experience every step of the way. This is a full‑time, in‑store position requiring availability on evenings, weekends, and holidays.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by sales expertise, interpersonal excellence, leadership capability, and a deep commitment to customer satisfaction. If you’re an inspiring and motivated team player who’s passionate about helping others create beautiful spaces, you’ll thrive in this role.

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

• Customer relationship building and needs‑based selling
• Team collaboration and peer leadership
• Goal setting and self‑motivation
• Sales performance and product presentation
• Conflict resolution and service recovery
• Communication, listening, and problem‑solving
• Brand promotion and guest engagement
• Retail showroom readiness and floor execution

Preferred Competencies & Skills

• Commission‑based sales experience
• Previous customer service or retail background
• Experience coaching or mentoring peers
• Familiarity with service warranties and financing tools

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni‑channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills‑based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well‑being, and career advancement.

Benefits & Perks

• National Medical, Dental, and Vision Insurance
• Paid Time Off: Vacation, Sick Days, Holidays, Work Anniversary—and your Birthday!
• 401(k)
• Profit Sharing Plan with a generous company match
• Employer‑paid Life Insurance and optional add‑ons
• Pet Insurance and Financial Wellness Support
• Tuition Reimbursement and Scholarships for team members and dependents
• Career development through Bob’s Blueprint and Workday Learning
• Employee Discount from Day 1 and Hays Perks merchant savings
• Pay: hourly advance with uncapped commissions, and higher hourly rate of pay when serving as the Keyholder.
• Expected first‑year earnings typically range from $45,000 - $75,000 annually.

Benefits eligibility may vary by role and employment status.

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill‑driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!

Minimum Qualifications

• Demonstrated ability to deliver exceptional customer service
• Proven ability to drive sales and achieve goals in a retail environment
• Strong team orientation and problem‑solving mindset
• Must be at least 18 years old to be considered for employment
• Physical Demand Must be able to sit, walk, stand, bend, kneel, and lift up to 25 lbs. unassisted Ability to move objects up to 50 lbs. with or without reasonable accommodation Regular movement throughout the store and continuous standing or sitting to perform job functions
• Diversity is a Core Value at Bob’s

Diversity Statement

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Contact & Accessibility

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Company Message

We help people turn houses into homes with quality furniture at everyday low prices. Join a GROWING national team where honesty, integrity, and fun shape how we work. We care about our customers, our communities, and each other. Bring your ideas, be yourself, and help us deliver great experiences in a fun, fast‑paced environment.

Help customers find furniture they love - and build a career you love! Explore opportunities in sales, store management, and product support. Our sales roles offer uncapped commission opportunities. Help get furniture from our distribution centers to our customers’ homes. Explore warehouse, equipment operator, CDL‑A Driver, and leadership opportunities with teams that value safety, teamwork, and FUN! We offer medical, dental, and vision coverage, a 401(k) with company match, paid time off (including your birthday and anniversary!), and employee discounts. Additional benefits support your emotional, financial, and family well‑being. *Benefits eligibility may vary by role and employment status We believe in helping our people grow. Through training, opportunities to advance, tuition assistance, and scholarship programs, you can build skills and take your next career step. *Program eligibility may vary by role and employment status New stores and an expanding distribution network create more opportunities to join our team and grow with us. Explore openings across the country and find your next chapter at Bob’s! Our corporate and customer care teams help every part of Bob’s succeed. Explore opportunities supporting our customers and business - from customer service to technology, finance, marketing, and more!