Senior Retail Sales Associate - Key Holder

Bob's Discount Furniture; Cockeysville (MD); Presencial; USD 45.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision insurance

Paid time off & Holidays

401(k) match

Life Insurance

Descripción de la vacante

Bob’s Discount Furniture is seeking a Senior Retail Sales Associate - Key Holder to lead sales on the showroom floor. You will guide customers through a personalized shopping journey and leverage product knowledge to meet home furnishing needs, while supporting teammates and store operations.

This in-store role emphasizes energy, service, and leadership with flexible retail scheduling and uncapped commission opportunities.

Formación

• Ability to engage customers in a fast-paced, sales-driven environment.
• Track record of achieving personal or team goals.
• Must be at least 18 years old to be considered for employment with Bob’s.

Responsabilidades

• Guide customers through a personalized shopping journey on the showroom floor.
• Support team development, safety protocols, and daily store operations.
• Lead, motivate, and support teammates as a Key Holder.

Conocimientos

Customer service

Relationship building

Upselling techniques

Analytical thinking

Team collaboration

Self-leadership

Effective communication

Active listening

Herramientas

CRM

Tablets

Descripción del empleo

Retail Senior Sales Associate - Key Holder Job Overview

As a Senior Retail Sales Associate - Key Holder at Bob’s Discount Furniture, you’ll bring energy, service, and leadership to our showroom floor. You’ll guide customers through a personalized shopping journey that reflects The Bob’s Way—honesty, integrity, and a customer-first mindset—while leveraging tools and product knowledge to meet their home furnishing needs. In this service-forward role, you’ll also support team development, safety protocols, and daily store operations. This position is based in-store and requires flexible availability to work a retail schedule.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of communication skills, problem-solving, sales aptitude, and service leadership. If you enjoy connecting with people and building relationships while helping a team thrive, this is the role for you!

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

• Customer service excellence
• Relationship building and rapport
• Sales engagement and upselling techniques
• Analytical thinking and problem-solving
• Team collaboration and contribution
• Self-leadership and personal accountability
• Effective communication and active listening
• Ability to manage concerns in a service-focused manner

Preferred Competencies & Skills

• Experience in retail customer service
• Commission-based sales experience
• Ability to lead, motivate, and support teammates
• Familiarity with retail operations tools (tablets, CRM, etc.)

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Benefits & Perks

• Competitive Medical, Dental, and Vision Insurance
• Paid Vacation, Personal Days, Sick Days, Holidays, and your Birthday
• 401(k) Profit Sharing Plan with a generous company match
• Employer-paid Life Insurance and Voluntary coverage options
• Pet Insurance and Legal/Financial Planning resources
• Tuition Reimbursement and scholarships for team members and dependents
• On-demand learning and professional development
• Employee Discount on Day 1 and additional merchant discounts
• Pay: hourly advance with uncapped commissions, and higher hourly rate of pay when serving as the Keyholder.
• Expected first-year earnings typically range from $45,000 - $75,000 annually.

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!

Minimum Qualifications

• Ability to engage and serve customers in a fast-paced, sales-driven environment
• Track record of achieving personal or team goals
• Must be at least 18 years old to be considered for employment with Bob’s

Physical Demands

• Ability to lift and move up to 25 lbs. regularly and 50 lbs. with or without assistance
• Ability to stand, walk, bend, and reach for extended periods
• Must be mobile throughout the showroom and able to perform in-store tasks as needed

Diversity is a Core Value at Bob’s

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc.

Opportunities: hourly advance against commission

Equal Employment Opportunity Statement

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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We help people turn houses into homes with quality furniture at everyday low prices. Join a GROWING national team where honesty, integrity, and fun shape how we work. We care about our customers, our communities, and each other. Bring your ideas, be yourself, and help us deliver great experiences in a fun, fast-paced environment. Help customers find furniture they love - and build a career you love! Explore opportunities in sales, store management, and product support. Our sales roles offer uncapped commission opportunities. Help get furniture from our distribution centers to our customers’ homes. Explore warehouse, equipment operator, CDL-A Driver, and leadership opportunities with teams that value safety, teamwork, and FUN! We offer medical, dental, and vision coverage, a 401(k) with company match, paid time off (including your birthday and anniversary!), and employee discounts. Additional benefits support your emotional, financial, and family well-being. *Benefits eligibility may vary by role and employment status We believe in helping our people grow. Through training, opportunities to advance, tuition assistance, and scholarship programs, you can build skills and take your next career step. *Program eligibility may vary by role and employment status New stores and an expanding distribution network create more opportunities to join our team and grow with us. Explore openings across the country and find your next chapter at Bob’s! Our corporate and customer care teams help every part of Bob’s succeed. Explore opportunities supporting our customers and business - from customer service to technology, finance, marketing, and more!