Senior Sales and Operations Coordinator

Herc Rentals Inc; Glenshaw (PA); On-site; USD 45,000 - 60,000; Full time

Job summary

Herc Rentals Inc is seeking a Senior Sales and Operations Coordinator in Glenshaw, PA. This role is the first point of contact at the branch, requiring an energetic and customer-focused individual eager to grow their career.

You will proactively manage customer interactions, optimize equipment logistics, and maximize revenue through exceptional service. Ideal candidates have a strong understanding of DOT regulations and equipment operations, along with experience in customer service.

Qualifications

• 2–4 years of relatable experience.
• Must be fluent in Rental Man.
• Fluent with On the Go use.
• Proficient in DOT Regulations and load securement guidelines.
• A valid driver's license with a clean driving record.

Responsibilities

• Proactively answer and resolve customer questions.
• Optimize routing of drivers by being a DOT Regulations expert.
• Maximize revenue through superior customer service on all existing orders.
• Provide customers with expert advice on equipment.

Skills

Ability to drive and operate multiple types of vehicles and equipment

Ability to communicate with customers

Decision Making/Judgement

Initiative

Planning

Personal Organization

Adaptability/Flexibility

Teamwork

Education

High school or GED

College Degree preferred

Tools

Rental Man

Salesforce.com

On the Go

Job description

Job Purpose

The Senior Sales and Operations Coordinator is the first person you see when you walk into a Herc Rentals branch or dial a Herc Rentals phone number. The ideal person for this role is energetic, eager to help, and hungry to learn and grow their career.

What you will do

• Proactively answer and resolve customer questions
• Schedule delivery and pick up of equipment and become a trusted partner to the drivers and delivery vendors
• Optimize routing of drivers by being a DOT Regulations expert
• Aid and support the other coordinators at the branch
• Be a trusted partner to the territory sales representatives
• Manage a portfolio of customers
• Maximize revenue through superior customer service on all existing orders
• Finalize sales for both inbound and outbound calls
• Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment
• Generate, process, analyze and review the daily business reports
• Support all team members
• Build fluency with Fleet, Procurement, and daily dashboard and branch manager checklists
• Act as local expert on Optimus and pricing practices
• Assist others with Salesforce.com
• Continue to open accounts and prescreen customers using eApply

Requirements

• High school or GED required, College Degree preferred
• 2–4 years of relatable experience
• Must be fluent in Rental Man
• Fluent with On the Go use
• Proficient in DOT Regulations and load securement guidelines
• A valid driver's license with a clean driving record

Skills

• Ability to drive and operate multiple types of vehicles and equipment
• Ability to communicate with customers
• Decision Making/Judgement
• Initiative
• Planning
• Personal Organization
• Adaptability/Flexibility
• Teamwork

EEO Statement

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.