Senior Sales and Operations Coordinator US

Herc Rentals; Melrose Park (IL); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) plan with company match

Paid Time Off

Tuition Reimbursement Program

Job summary

Herc Rentals in Melrose Park, IL is seeking a Senior Sales and Operations Coordinator to serve as the first point of contact for customers. This role requires someone energetic and eager to support customer needs while managing operations efficiently.

The ideal candidate will be adept at maximizing revenue through excellent service, managing a fleet inventory, and driving customer engagement. Responsibilities include scheduling deliveries, resolving inquiries, and performing daily business analysis. Comprehensive training and opportunities for growth are provided.

Qualifications

• 2 - 4 years of relatable experience is required.
• Must be proficient in DOT Regulations and load securement guidelines.
• A valid driver's license with a clean driving record is essential.

Responsibilities

• Proactively answer and resolve customer questions.
• Schedule delivery and pick up of equipment, and support drivers.
• Maximize revenue through superior customer service on all existing orders.

Skills

Ability to drive and operate multiple types of vehicles and equipment

Ability to communicate with customers

Decision Making/Judgement

Initiative

Planning

Personal Organization

Adaptability/Flexibility

Teamwork

Education

High school or GED

College Degree preferred

Tools

Salesforce.com

Rental Man

On the Go use

Job description

Senior Sales and Operations Coordinator US

Melrose Park, IL, USA, 60160

Posting Start Date: 5/14/26

Job Purpose

The Senior Sales and Operations Coordinator is the first person you see when you walk into a Herc Rentals branch or dial a Herc Rentals phone number. The ideal person for this role is energetic, eager to help, and hungry to learn and grow their career.

In this role you will learn to...

• Take initiative and work autonomously
• Manage a profit and loss statement
• Effectively grow a diverse portfolio of customers
• Manage a fleet inventory mix
• Become a safety expert
• Be an expert in the equipment rental industry
• Be promoted and grow your career!

What you will do...

• Proactively answer and resolve customer questions
• Schedule delivery and pick up of equipment and become a trusted partner to the drivers and delivery vendors
• Optimize routing of drivers by being a DOT Regulations expert
• Aid and support the other coordinators at the branch
• Be a trusted partner to the territory sales representatives
• Manage a portfolio of customers
• Maximize revenue through superior customer service on all existing orders
• Finalize sales for both inbound and outbound calls
• Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment
• Generate, process, analyze and review the daily business reports
• Support all team members
• Build fluency with Fleet, Procurement, and daily dashboard and branch manager checklists
• Act as local expert on Optimus and pricing practices
• Assist others with Salesforce.com
• Continue to open accounts and prescreen customers using eApply

Requirements

• High school or GED required, College Degree preferred
• 2 - 4 year of relatable experience
• Must be fluent in Rental Man
• Fluent with On the Go use
• Proficient in DOT Regulations and load securement guidelines
• A valid driver's license with a clean driving record

Skills

• Ability to drive and operate multiple types of vehicles and equipment
• Ability to communicate with customers
• Decision Making/Judgement
• Initiative
• Planning
• Personal Organization
• Adaptability/Flexibility
• Teamwork

Compensation

Req #: 69154

Pay Range: $26.44 per hour

Benefits

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Equal Employment Opportunity

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non‑merit factors.