Senior Sales Account Executive, BPO / CX Solutions (US)

Compass Experience Labs LLC; United States; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Sales commission

PTO

Comprehensive benefits (medical,Dental

Remote work

Job summary

Compass Experience Labs LLC is a full-service BPO driving growth for brands across financial services, F&B, hospitality, healthcare, retail, and e-commerce. This hunter role owns a complete sales cycle from prospecting to close, building pipelines, and delivering consultative solutions that tie CX to revenue.

You will operate remotely in the United States, travel as needed for events and meetings. You will leverage HubSpot, Apollo, and Surfe to manage pipelines, forecast accurately, and

Qualifications

• Bachelor's degree in business/marketing or related field.
• 5+ years of direct sales experience closing and exceeding quota, selling to multiple levels of an organization.
• Self-driven hunter mindset with ability to source, chase and close deals.
• Strong consultative sales skills; identify prospect needs and connect to outcomes.
• CRM proficiency; hands-on HubSpot; Apollo and Surfe familiarity preferred.
• Comfort with deal economics and price negotiations; travel ~40%.

Responsibilities

• Prospecting & lead generation across target industries via email, LinkedIn, and phone.
• Own the full sales cycle from initial contact to close.
• Maintain accurate real-time data in HubSpot for forecasting and reporting.
• Diagnose prospect needs and lead solution-based selling.
• Develop deep knowledge of BPO services and articulate clear value propositions.
• Sell to multiple levels within organizations from practitioners to executives.
• Understand and negotiate pricing to close profitable deals.
• Track market trends in CX tools, platforms, and competitors.
• Act as a customer service champion and contribute to revenue growth.
• Support sales operations with data management and reporting.

Skills

Hunter mindset

Consultative selling

CRM proficiency

Verbal & written communication

Negotiation

Self-directed learner

Attention to detail

Education

Bachelor's degree in business/marketing

Tools

HubSpot

Apollo

Surfe

Claude

ChatGPT

Gemini

Google Workspace

Job description

MEET COMPASS We Dont Just Support Brands We Scale Them In a crowded marketplace Customer Experience CX has become the definitive competitive edge Compass Experience Labs is a full service BPO built for the innovators the disruptors and the fast movers We believe that when you listen to the customer you unlock the data needed to dominate the market Our mission is to move CX from a back office function to a boardroom priority While our competitors focus on handling volume we focus on gathering intelligence We partner with growing brands across a wide range of industries to build world class customer support employee service and IT infrastructures that dont just keep pace with growth they drive it If you believe that customer care is the ultimate strategic lever for business success you belong here

THE ROLE

This is a huntercloser seat for a self driven sales professional who owns the full cycle end to end from prospecting to signed deal Youll build your own pipeline run consultative sales conversations with prospects across multiple industries and close new business You carry a quota you own your number and you love the chase and the close Youll sell into a broad set of verticals including financial services food & beverage hospitality healthcare retail and e commerce so curiosity and the ability to quickly learn a new industrys language are essential This is an individual contributor role You wont manage a team youll manage a pipeline and youll be great at it Youll be instrumental in driving new revenue and directly contributing to the foundational growth of our client base

WHAT YOULL BE RESPONSIBLE FOR

• Prospecting & lead generation Actively and consistently source and qualify new leads across target industries via email LinkedIn and phone outreach
• Full sales cycle management Own the deal from initial contact through pitching services negotiating terms and closing
• Pipeline management Maintain accurate real time data in our CRM HubSpot to ensure precise forecasting and reporting
• Consultative selling Diagnose each prospects needs and lead a solution based sell that shows how great customer care drives revenue not just cost
• Product expertise Develop deep knowledge of our BPO services Customer Support HR Employee Support and IT Help Desk and articulate clear value propositions to prospects
• Multi level navigation Sell to multiple levels of an organization from practitioners to directors to executive decision makers
• Deal economics Understand pricing and negotiate confidently to close profitable business
• Market and CX fluency Follow trends across the industries you sell into and stay current on customer service tools platforms and competitors
• Be a customer service champion Articulate why exceptional CX belongs at the center of every business and can be a growth engine
• Sales operations support Assist the broader sales team with data management reporting and maintaining the integrity of HubSpot as needed

WHAT WE NEED

• Bachelors degree in business marketing or a related field is highly preferred
• 5 years of direct sales experience closing and exceeding quota selling to multiple levels of an organization ideally within the BPO CX outsourcing industry
• A true hunters mindset you self source you chase and you close
• Strong consultative sales skills; you determine a prospects needs and connect them to outcomes
• CRM proficiency independently manage the full pipeline and report accurately in our CRM; hands on HubSpot experience is highly preferred with Apollo and Surfe also preferred
• Comfort owning deal economics and leading price negotiations
• Familiarity and comfort using AI tools eg Claude ChatGPT Gemini to accelerate research prospecting outreach and day to day productivity
• A passion for customer care
• Experience in a service environment; start up experience a plus
• A network of potential clients across one or more of our target industries financial services F&B restaurants hospitality insurance pharma retail e commerce and more
• Demonstrated proficiency in Google Workspace including Docs Sheets Slides and Drive for daily collaboration
• Willingness and ability to travel approximately 40 of the time for industry conferences client and in person sales meetings business development activities and other strategic engagements
• Skills Excellent verbal and written communication skills Strong presentation and negotiation abilities Self directed learner who proactively closes knowledge gaps and turns new industry knowledge into practical high quality work Self starter with a results oriented mindset and the ability to work independently Comfortable sending cold emails making cold calls and initiating outreach via professional networking sites Highly organized and attentive to detail particularly regarding data entry and reporting

WHY JOIN US

• Sales Commission plus competitive base salary
• Paid Time Off PTO
• Comprehensive benefits package medical dental vision100
• Remote work

THINK YOU MIGHT WANT TO JOIN US

The demand for exceptional customer experience is growing across every industry and so are we We're committed to providing the highest level of service to build momentum for the brands we partner with and growth opportunities for our people We're not just warm bodies in seats We're always moving forward and looking for ways to provide purposeful customer service that creates loyal customers for brands If you believe in great customer service and you love to close Compass is the place for you We foster an inclusive environment where everyone is encouraged to keep growing We believe that hard work accountability and innovation will set us apart and teamwork will keep things running smoothly