Senior S&OP & Customer Fulfillment Leader

Vaco by Highspring

Raleigh (NC)

On-site

USD 130,000 - 190,000

Full time

8 days ago

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Job summary

Vaco by Highspring seeks a Senior Manager of S&OP and Customer Fulfillment to lead demand planning, inventory coordination, order fulfillment, and customer operations. The role sits at the intersection of sales, forecasts, production, and service delivery, translating forecasts into executable plans while ensuring timely order processing.

The successful candidate will manage a team of 4–5 professionals, balance inventory with service levels, and drive analytics via Excel and Power BI.

Qualifications

10+ years of experience in S&OP, SIOP, demand planning, supply planning, customer operations or related functions.
Experience supporting industrial manufacturing, durable goods, or similar environments.
Demonstrated experience balancing demand forecasts with inventory, production capacity, and customer requirements.
Prior leadership experience managing customer service, order management, planning, or fulfillment teams.
Strong inventory management and operational planning experience.
Advanced Excel skills and comfort analyzing large, high-SKU datasets.
Experience with ERP, MRP, EDI, and business intelligence tools.
Experience collaborating with international manufacturing or supply chain operations.
Strong communication, leadership, and problem-solving skills.
Ability to operate in both strategic planning and daily execution.
Willingness to work onsite in Raleigh five days per week and participate in occasional evening calls with global teams.

Responsibilities

Lead the S&OP, Demand Planning, and Forecast Management functions, connecting customer forecasts with production and inventory plans.
Analyze historical demand, forecasts, open orders, market activity, and trends across hundreds of SKUs.
Identify changes in demand and communicate potential impacts on production, inventory, and service levels.
Develop early-warning indicators for forecast changes and supply constraints.
Partner with sales, operations, customer service, and international manufacturing teams to reconcile demand and supply assumptions.
Improve forecast accuracy and establish consistent planning cadences, assumptions, and reporting.
Support capacity planning and production prioritization based on customer needs and constraints.
Prepare demand, inventory, and fulfillment reporting for senior leadership.
Balance service levels with inventory investment and obsolescence risks.
Coordinate inventory releases, customer pickups, returns, and product transitions.
Lead ERP transformation efforts and define functional requirements for planning and execution.