Senior ROI Technician

Banner Health; Little Rock (AR); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and expanding department as a Senior Release of Information Technician, where you'll enhance your skills and contribute to impactful patient care. This fully remote position offers a collaborative work culture that values your well-being and growth. You'll coordinate high volumes of requests for confidential patient information, ensuring compliance with HIPAA and regulatory guidelines. With supportive management, you'll thrive in a role that emphasizes customer service and process improvement. Make a difference every day in a rewarding environment focused on employee success.

Qualifications

• 3 years of medical records experience with 1 year in release of information.
• Strong understanding of medical terminology and confidentiality.

Responsibilities

• Coordinate and process requests for confidential patient information.
• Monitor workflows and identify process improvement opportunities.

Skills

Medical Records Experience

Release of Information

HIPAA Compliance

Customer Service

Problem-Solving

Education

Post-High School Education in Medical Records

Enrollment in RHIT or RHIA Programs

Tools

EHR Systems

Windows

Databases

Job description

Department Name: HIMS Release of Information - Corporate

Work Shift: Day

Job Category: Revenue Cycle

Estimated Pay Range: $20.01 - $30.01 / hour, based on location, education, & experience.

In accordance with State Pay Transparency Rules.

Join a dynamic and expanding department dedicated to your growth and success! As a Senior Release of Information Technician, you'll have the opportunity to enhance your skills while contributing to meaningful work that directly impacts patient care. We are committed to investing in our team members and fostering an environment where you can thrive. With supportive management, you'll enjoy a collaborative and rewarding work culture that values work-life balance and employee well-being. Grow with us and make a difference every day!

Location: Remote

Shift & Hours: Monday - Friday, 7am - 4:30pm

Requirements: 3 years Medical Records experience and 1 year release of information experience.

Our ideal candidate will have at least 3 years of related work experience in medical records with 1 year of release of information experience. Our ROI team ensures all regulatory requirements are followed, including record reconciliation, maintenance, retrieval, scanning, indexing, and validation of records.

This is a fully remote position available in the following states: AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, MD, MI, MN, MO, MS, NC, ND, NE, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WV, WA, WI, WY.

Within Banner Health Corporate, you will have the opportunity to apply your experience in support of a nationally-recognized healthcare leader. We offer careers across disciplines such as Human Resources, Finance, IT, Legal, Managed Care, and Public Relations, all contributing to our award-winning patient care.

Position Summary

This role involves coordinating and processing high volumes of requests for confidential patient information in accordance with HIPAA, federal, state, and regulatory guidelines across the Banner Health system (hospitals, clinics, urgent care facilities). It may include leadership duties and acting as a liaison between management and staff, ensuring high-quality customer service and process improvement.

Core Functions

1. High-volume health information releases: Conduct routine and complex releases in accordance with policies and laws, prepare certified copies for external review and legal proceedings.
2. Workflow monitoring: Oversee daily processes, identify improvement opportunities, and serve as backup staff as needed.
3. Reporting and projects: Compile statistics, generate reports, and support departmental goals and process enhancements.
4. Training and communication: Assist in staff orientation, training, and promote effective communication and customer service.
5. Customer service: Provide assistance to patients, vendors, physicians, and staff via various communication channels.
6. Independent work and compliance: Work independently, ensure adherence to policies and federal/state regulations, and handle legal record requests with attention to detail.

Minimum Qualifications

Knowledge of health information practices, demonstrated through 1+ years post-high school education in medical records and information systems, and at least 1 year of release of information experience. Strong understanding of medical terminology, organization skills, confidentiality, and problem-solving abilities are essential. Proficiency in Windows, EHR systems, and multiple databases is required.

Preferred Qualifications

Current enrollment in RHIT or RHIA programs, experience in coordinating team functions, and a background in medical terminology are preferred. Additional education or experience in related fields is also advantageous.

Anticipated Closing Date: 2025-08-30

EEO Statement: EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

Privacy Policy: Privacy Policy