Robotics Service Technician I

Serve Robotics Inc; Alameda (CA); On-site; USD 48,000 - 68,000; Full time

Job summary

Serve Robotics is seeking a Service Technician I to support fleet reliability through preventive maintenance, diagnostics, and component repairs on our delivery robots. This role is designed for early-career technicians who operate with guidance and build toward independent troubleshooting, improving uptime and customer experience.

You will document all work in MaintainX, adhere to SOPs, and participate in safety training while supporting inventory control and quality goals in a fast-paced

Qualifications

• 1–3+ years of hands-on electro-mechanical or robotics experience.
• Ability to perform mechanical and basic electrical troubleshooting.
• Familiarity with standard diagnostic tools (multimeter, power supply, general shop tools).
• Experience working in shop, lab, or field-service environments.
• Strong attention to detail and documentation accuracy.
• Ability to follow structured troubleshooting processes.
• Flexibility to work weekends as part of a 5-day schedule.

Responsibilities

• Perform basic to moderate hardware repairs, component swaps, and preventive maintenance in accordance with established SOPs.
• Execute structured diagnostic procedures using approved hardware and software tools.
• Conduct inspections and validation testing to confirm repair effectiveness.
• Perform component-level replacements (motors, sensors, harnesses, mechanical assemblies, etc.).
• Escalate complex or recurring failures to higher-level technicians.
• Accurately document all work in MaintainX, including detailed notes, photos, and supporting evidence.
• Ensure repair documentation supports engineering review and traceability.
• Maintain parts usage accuracy and support inventory tracking.
• Maintain organized workstations, tools, and component storage areas.
• Follow all safety procedures and proper tool-handling standards.
• Meet defined quality and throughput expectations for assigned work.
• Identify repeat repair patterns and flag potential systemic concerns.
• Provide feedback on process clarity and repair documentation standards.
• Participate in required technical and safety training.

Skills

Electro-mechanical

Robotics

Diagnostics

Troubleshooting

Documentation

Safety procedures

Weekend availability

Education

Trade school certification

Tools

Multimeter

Power supply

Shop tools

Jira

Job description

Serve Robotics is seeking a Service Technician I to support fleet reliability through preventive maintenance, diagnostics, and component repairs on our delivery robots. This role is designed for early-career technicians who operate with guidance and build toward independent troubleshooting, improving uptime and customer experience.

You will document all work in MaintainX, adhere to SOPs, and participate in safety training while supporting inventory control and quality goals in a fast-paced