Senior RMA & Logistics Specialist

Australia-Employment; Sunnyvale (CA); On-site; USD 104,000 - 146,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Flexible work environment

Daily catered meals

CEO BBQ

AI hardware exposure

High-impact role

Job summary

Jobot is seeking a highly organized Senior RMA & Logistics Specialist to join our Sunnyvale team on-site for a long-term contract with strong potential for permanent hire. You will manage RMA activity end-to-end, coordinate around warehouses, data centers, and contract manufacturers, and partner with multiple internal teams.

The role demands 5+ years in RMA/logistics, advanced Excel, NetSuite and Jira proficiency, and a proactive, detail-oriented mindset in a fast-paced environment.

Qualifications

• 5+ years of experience in RMA operations, reverse logistics, inventory control, or related environments.
• Hands-on experience with NetSuite and Jira or similar workflow systems.
• Experience managing RMAs, warranty processes, shipment tracking, inventory verification, and exception management.
• Advanced Microsoft Excel skills including formulas, lookups, pivot tables, and reconciliation.
• Strong analytical problem-solving and root-cause analysis.
• Experience improving operational processes and workflows.
• Experience coordinating with contract manufacturers, 3PLs, warehouses, and vendors.
• Ability to manage multiple RMAs and inventory issues concurrently.
• Excellent written and verbal communication across multiple teams.
• Comfortable in office and warehouse environments; physical inventory verification.

Responsibilities

• Own RMA activity from authorization through final closure.
• Coordinate movement and tracking of hardware across sites.
• Collaborate with Engineering, Quality, Operations, Finance, Inventory, Receiving, Warehouse, and Contract Manufacturing.
• Coordinate shipments, carrier activity, and inventory transfers while maintaining visibility.
• Verify units against RMAs, inventory records, and documentation.
• Investigate discrepancies and implement corrective actions.
• Develop and improve workflows, reporting, and tracking.
• Maintain records in NetSuite, Jira, Smartsheet, and carrier portals; use Excel for reporting.
• Support inspections, failure analysis, and disposition decisions.
• Perform physical inventory verification and warehouse audits.
• Communicate status updates and drive accountability across teams.

Skills

RMA operations

Reverse logistics

Inventory control

Warehouse operations

Shipping & receiving

Manufacturing operations

Technical product support

Excel

NetSuite

Jira

Tools

Jira

Smartsheet

Carrier portals

Excel

Job description

Senior RMA & Logistics Specialist

$50 - $70 per hour | Sunnyvale, CA | On-site | Consulting

Competitive weekly pay and benefits!

A bit about us:

A leading innovator in advanced computing technology, dedicated to pushing the boundaries of AI hardware and delivering solutions that transform industries worldwide.

Job Title: Senior RMA & Logistics Specialist

Compensation: $50 – $70/hour

Location: Sunnyvale, CA (On-site, with occasional CM site visits)

Schedule: Monday through Friday, standard daytime hours

Type: Long-term contract with strong potential for permanent hire

Why join us?

• Premier medical, dental, vision, and life insurance
• 401(k) plan
• Inclusive, flexible work environment
• Daily catered meals, healthy snacks, and family-friendly events (including CEO’s famous BBQ!)
• Opportunity to work alongside cutting-edge AI hardware and engineering teams
• High-impact role supporting advanced AI systems in a fast-growing environment

Job Details

We are seeking a highly organized and hands-on Senior RMA & Logistics Specialist to manage the movement, tracking, troubleshooting, and resolution of hardware, inventory, and RMA activity across warehouses, data centers, contract manufacturers, 3PL partners, and internal teams.

This role requires someone who can independently investigate issues, identify root causes, improve processes, and maintain visibility across the entire hardware lifecycle. The ideal candidate thrives in a fast-paced environment with many moving pieces and enjoys solving complex operational challenges.

Key Responsibilities

• Own RMA activity from authorization through receipt, inspection, repair, replacement, credit, scrap, and final closure.
• Coordinate the movement, tracking, and resolution of hardware, parts, and inventory across data centers, warehouses, contract manufacturers, 3PL providers, carriers, and internal teams.
• Partner with Engineering, Quality, Operations, Finance, Inventory, Receiving, Warehouse, and Contract Manufacturing teams to ensure RMA and logistics activities move efficiently through the process.
• Coordinate shipment pickups, carrier activity, delivery confirmations, return receipts, replacement orders, and inventory transfers while maintaining visibility throughout the hardware lifecycle.
• Verify incoming and outgoing units against RMA authorizations, inventory records, shipment documentation, packing lists, serial numbers, and system transactions.
• Investigate delayed, aging, or stalled RMAs, shipments, receipts, and inventory discrepancies; identify root causes, implement corrective actions, and prevent recurrence.
• Monitor open RMAs, overdue shipments, pending receipts, inventory variances, and unresolved action items while analyzing inventory reports, shipment records, and NetSuite transactions to identify discrepancies, reconciliation gaps, and process breakdowns.
• Develop and improve operational workflows, documentation, reporting, and tracking processes to increase visibility, accuracy, and efficiency.
• Maintain accurate records and status updates in NetSuite, Jira, Smartsheet, carrier portals, and other operational systems while leveraging Excel for reporting, reconciliation, and variance analysis.
• Partner with Quality and Engineering to support inspections, failure analysis, disposition decisions, and prioritization of hardware requiring action.
• Perform physical inventory verification, warehouse audits, serial number validation, inventory counts, and hands‑on issue investigation when needed.
• Communicate status updates, risks, next steps, and resolution timelines to stakeholders while driving accountability and ownership across teams.

Requirements

• 5+ years of experience in RMA operations, reverse logistics, inventory control, warehouse operations, shipping & receiving, manufacturing operations, or technical product support environments.
• Strong hands‑on experience using NetSuite and experience working within Jira or other workflow/ticket management systems in an operational, logistics, inventory, RMA, manufacturing, or technical product environment.
• Experience managing RMAs, warranty processes, shipment tracking, inventory verification, and exception management.
• Advanced Microsoft Excel skills including formulas, lookups, pivot tables, filtering, report comparisons, variance analysis, and reconciliation.
• Strong analytical problem‑solving skills with the ability to investigate discrepancies, identify root causes, develop solutions, and drive issues to resolution.
• Demonstrated experience developing, improving, documenting, or implementing operational processes and workflows.
• Experience coordinating with contract manufacturers, 3PL providers, warehouses, repair vendors, or external logistics partners.
• Ability to manage multiple open RMAs, shipments, inventory issues, and operational priorities simultaneously while maintaining a high level of accuracy and attention to detail.
• Strong written and verbal communication skills with the ability to coordinate across Engineering, Operations, Inventory, Finance, Quality, Manufacturing, Warehousing, and Contract Manufacturing teams.
• Comfortable working in both office and warehouse environments, including inventory verification, physical counts, serial number validation, and issue investigation.
• Highly organized with a strong sense of ownership, urgency, accountability, and follow‑through.

Preferred Qualifications

• Experience in hardware, electronics, semiconductor, AI hardware, robotics, manufacturing, depot repair, contract manufacturing, medical device, or other technical product environments.
• Experience supporting reverse logistics, warranty administration, inventory reconciliation, exception management, or hardware lifecycle activities.
• Experience leading process improvements, root‑cause investigations, workflow optimization, or operational troubleshooting initiatives.
• Knowledge of international shipping, carrier coordination, import/export processes, and shipping documentation.
• Lean, Six Sigma, continuous improvement, or operational excellence experience is a plus.

Jobot is an Equal Opportunity Employer.

We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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